chris_kk
Level 1 (0 points)

Q: Problems with trailer pages on http://trailers.apple.com/trailers/

For about a week now, the trailer pages on http://trailers.apple.com/trailers/ (e.g. http://trailers.apple.com/trailers/independent/wearetwistedfingsister/) are empty when viewed on Firefox or Chrome. With "empty" I mean that the elements with class "header-wrapper", "main-wrapper" and "globalfooter" are empty:

<html class="" lang="en-US" xml:lang="en-US">

 

    <head>…</head>

 

 

    <body class="body-black">

 

 

        <div id="metrics">…</div>

 

 

        <noscript><div id="nojs">Please enable JavaScript to view this page properly.</div></noscript>

 

 

        <header id="header-wrapper" class="top-wrapper"></header>

 

 

        <div id="main-wrapper"></div>

 

 

        <footer id="globalfooter">   </footer>

 

 

        <script src="/trailers/global/v4/scripts/libs/requirejs/require.js?cache=12" data-main="/trailers/global/v4/scripts/main">

 

    </body>

</html>


This seems to be the skeleton that all browsers initially load. Analyzing the network traffic it seems that Firefox and Chrome do not load certain json, svg and json files (and by thus the elements mentioned above are not filled with content).


Firefox shows one Javascript error:

TypeError: lang[1] is undefined

http://trailers.apple.com/trailers/global/v4/scripts/app/app.js app.js:30

 

Chrome shows another one:

Uncaught TypeError: Cannot read property 'toLowerCase' of undefined app.js:30


Deleting cookies and temporary files did not help.


Does anybody else have the same problem or know a solution for this?

null, Windows 10

Posted on Jan 31, 2016 3:07 AM

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chris_kk

Q: Problems with trailer pages on http://trailers.apple.com/trailers/

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  • Helpful answers

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Jan 31, 2016 8:22 AM in response to chris_kk
    Level 6 (15,741 points)
    Jan 31, 2016 8:22 AM in response to chris_kk

    Your question sounds more suited to an html or css forum. Try www.w3schools.com or one of the other hundreds of developer forums.

  • by chris_kk,

    chris_kk chris_kk Jan 31, 2016 8:31 AM in response to BobTheFisherman
    Level 1 (0 points)
    Jan 31, 2016 8:31 AM in response to BobTheFisherman

    No, the question is not HTML/CSS related. My question is how to "repair" Firefox and Chrome so they also show the trailers again. Trailer pages on Firefox and Chrome do not work, on Edge they do work.

     

    I was just trying to deliver some more information.

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Jan 31, 2016 8:49 AM in response to chris_kk
    Level 6 (15,741 points)
    Jan 31, 2016 8:49 AM in response to chris_kk

    It works on my Chrome and Edge on Windows. I have not tried it with OSX, but it does not work in my FireFox. What does Mozilla have to say about it? What does your question have to do with Apple products and Windows compatibility?

  • by chris_kk,

    chris_kk chris_kk Jan 31, 2016 9:01 AM in response to BobTheFisherman
    Level 1 (0 points)
    Jan 31, 2016 9:01 AM in response to BobTheFisherman

    I was under the impression that http://trailers.apple.com is produced by Apple and under their maintenance. Of course certain problems can have their cause somewhere else, but I thought that Apple might be interested to read that the trailer pages do not work under certain circumstances (for reasons that have yet to be discovered). If you know of any forum (within the set of forums that Apple provides here) that might be more suitable I'd be happy to know which one.

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Jan 31, 2016 9:09 AM in response to chris_kk
    Level 6 (15,741 points)
    Jan 31, 2016 9:09 AM in response to chris_kk

    chris_kk wrote:

     

    I was under the impression that http://trailers.apple.com is produced by Apple and under their maintenance. Of course certain problems can have their cause somewhere else, but I thought that Apple might be interested to read that the trailer pages do not work under certain circumstances (for reasons that have yet to be discovered). If you know of any forum (within the set of forums that Apple provides here) that might be more suitable I'd be happy to know which one.

    Apple is not here. We are users like you. If you want to tell Apple please use the Contact Us link located at the bottom of this page.