When I click on the update button it turns from dark gray to light gray and the update progress bar starts for a few seconds then everything stops, the progress bar disappears, and button goes back to dark gray and then nothing happens, as if I'd never even clicked on the update button. And it still shows that little red circle with the 1 in it, meaning I have an update to perform. Any ideas? This is whack jack!
MacBook Pro, OS X Yosemite (10.10.1)
Please launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
Thanks for the help, Mr. Davis. Here's what shows up:
2/10/16 8:33:57.175 PM sandboxd[135]: ([331]) softwareupdated(331) deny system-fsctl 0x682f
2/10/16 8:33:57.363 PM sandboxd[135]: ([331]) softwareupdated(331) deny system-fsctl 0x682f
2/10/16 8:33:58.057 PM sandboxd[135]: ([331]) softwareupdated(331) deny system-fsctl 0x682f
2/10/16 8:33:59.428 PM sandboxd[135]: ([331]) softwareupdated(331) deny system-fsctl 0x682f
2/10/16 8:34:02.000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
2/10/16 8:34:02.000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x5800
2/10/16 8:34:11.983 PM WindowServer[194]: send_datagram_available_ping: pid 331 failed to act on a ping it dequeued before timing out.
I can't update my mac using the app store
