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Mail has stopped responding

Apoligies to anyone who read my earlier post (Worried my iCloud account has been hacked), but I thought this title might be more appropriate (and get possible replies for me, and help for anyone else in the same boat too).


See screenshot for the popup dialog box with the (potentially hacking?) message and link.


Grateful for any help or ideas with this - I'm really worried as a few other odd things have been happening too :-(


Many thanks,


Janet


Original post:


Hi Everyone, Hopefully someone can advise on this (I'd be really grateful)...


This morning I clicked on an 'unsubscribe' link in an email (The Hut Group). A blank webpage appeared, with a url which just seemed a long list of characters (unfortunately I didn't record it in anyway). I then logged in to my iCloud account and clicked on Mail - my mail was there as expected, and I started to look for a rule to try to see if there was an additional way of stopping the annoying spam I'd been receiving (from The Hut Group) from downloading from the server. Before I even managed to locate anything I got a popup dialog box telling me that my 'Mail has stopped responding'. I've attached a screenshot of it (with iCloud mail in the background). I clicked on the 'Send to Apple' link without thinking. I'm now wondering if this wasn't a genuine iCloud error at all, and it was in fact a phishing hack to obtain my apple ID info and email? :-( I didn't think to hover over the 'Send to Apple' link to check that the url looked ok. Has anyone else had this? Does anyone know if it is a genuine iCloud link? ...I'm currently in the process of changing passwords etc - it's going to be a long day :-(


Thanks,


Janet


User uploaded file

iMac, OS X Mountain Lion (10.8.5)

Posted on Jan 31, 2016 9:01 AM

Reply
1 reply

Jan 31, 2016 11:31 AM in response to Janet_Nottingham

Copying this from the other post I did (worried my iCloud account has been hacked)...


I think I've found this issue, and (hopefully!) it wasn't a hacking problem.


I log on in to my iCloud account and select Mail. My mail loads. I click on the Junk folder (in the left hand side bar) and I get the 'Mail has stopped responding' error dialog (exactly as in the screenshot above). The 'Send to Apple' doesn't appear to be a link to another website (as I'd feared), but right clicking on it gives access to (e.g) Show Page Source - which opens up the inspector.


Is this just happening to me, or is anyone else experiencing it? Mail still seems to work normally, so this looks as though it might be a bug in the iCloud app?


Janet


ps you need to clear caches in order to log back into iCloud and see your mail normally.

Mail has stopped responding

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