avatar230
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Q: Apple Music Family Membership / iCloud Status

Hoping someone out there with an Apple Music Family Membership can confirm whether a problem I'm encountering is "expected behavior" or a bug...

 

I have an Apple Music Family Membership. I'm the family "Organizer" and my wife is an "Adult" member. The membership was purchased through my Apple ID.

 

When I make a new music purchase from the iTunes Store through my Apple ID (for example, a Prince album that is sold through iTunes but is not avail in Apple Music), and add it to my iCloud Music Library via iTunes, the iCloud Status displays "PURCHASED" as expected:

 

About iCloud Music Library icons and status - Apple Support

 

However, when my wife makes a new purchase from the iTunes Store through HER Apple ID and adds it to HER iCloud Music Library via iTunes, the iCloud Status will initially display "WAITING" and then resolve to either "UPLOADED" (if it's a track not in the Apple Music catalog) or "APPLE MUSIC" (if it's a track that is available in the Apple Music catalog). Again, these are new Purchased AAC files bought through her account in iTunes proper.

 

Can anyone confirm if this is a limit of Apple Music Family Memberships? Does only the Apple ID the Family Subscription was purchased through have the ability to have iTunes Store purchases credited as "PURCHASED" in the iCloud Status column? Or are other people's Family Memberships not behaving this way, and I've encountered a separate bug unrelated to the Family Membership altogether?

 

Many thanks, all!

Posted on Jan 31, 2016 1:03 PM

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avatar230

Q: Apple Music Family Membership / iCloud Status

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  • by Japib,

    Japib Japib Jan 31, 2016 1:16 PM in response to avatar230
    Level 4 (2,791 points)
    Desktops
    Jan 31, 2016 1:16 PM in response to avatar230

    Hi,

    Normally, each individual should be able to purchase his/her own music :

    Once paid for, a purchased item is added to the account of the family member who initiated the purchase.

    Family purchases and payments - Apple Support

    it looks like it is a bug related to Family Sharing, though it should not have after/undesired effects. She should still be able to see those tracks under her Purchased tab in iTunes Store.

    James

  • by avatar230,

    avatar230 avatar230 Jan 31, 2016 1:33 PM in response to Japib
    Level 1 (0 points)
    Jan 31, 2016 1:33 PM in response to Japib

    Thanks, James. Her purchases do correctly show up in the iTunes store itself. That said, wondering if you -- or anyone else here with a Family Subscription -- can confirm this iCloud Status issue is occurring for other users as well? I've attempted contacting Apple Support a few different times about this over the past few months, and not gotten a clear answer. Basically, just trying to determine if this is an isolated issue tied only to our accounts or a larger bug affecting others too. At this point, hoping it's the latter and it is tied to the Family Membership, so I can at least know I've IDed the source and stop troubleshooting. Much appreciated.