syncbruce
Level 1 (0 points)

Q: Mac Pro Crashing

My Mac Pro crashes randomly. Screen goes a pale colour with vertical pin stripes. Screen stays in this condition for about 30 seconds before the mac shuts done and restarts. It will crash with programs like Premier Pro CC running or if it is sitting idle with no programs open. Any suggestions?

Mac Pro, OS X El Capitan (10.11.3)

Posted on Jan 31, 2016 3:13 PM

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syncbruce

Q: Mac Pro Crashing

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  • Helpful answers

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jan 31, 2016 4:19 PM in response to syncbruce
    Level 9 (61,190 points)
    Desktops
    Jan 31, 2016 4:19 PM in response to syncbruce

    see if there are any panic reports in the log, using this article:

     

    Mac OS X: How to log a kernel panic - Apple Support

     

    If there are kernel panics, cut and paste the text of one in its entirety. Please do not post a screenshot -- by the time we see them they are illegible. And do not post more than the first few lines of an Application panic -- those are only useful to the developer.

  • by syncbruce,

    syncbruce syncbruce Jan 31, 2016 4:36 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jan 31, 2016 4:36 PM in response to Grant Bennet-Alder

    OK. Thanks. her are kernel Panic Repors that relate to each of the shutdowns. Here is the most recent from today:

    Mon Feb  1 09:44:00 2016

     

     

    Event:               GPU Reset

    Date/Time:           Mon Feb  1 09:44:00 2016

    Application:        

    Path:               

    OS Version:          Mac OS X Version 10.11.3 (Build 15D21)

    Graphics Hardware:   AMD FirePro D700

    Signature:           4e

     

     

    Report Data:

     

     

    GPURestartReportStart

    ------------------------

    Hung Channels: GFX DMA1

    ------------------------

    [04] AccelChannel: DMA1

    Pending Command from   : UnknownCtx

    PendingCommandTimestamp: 0x0000797e, TotalDWords: 0x00000004, GART Offset=0x00000001801d4000, stamp_idx=4, estamp=0x0000797e

    PendingCommandStart:

    PendingCommandEnd

    ------------------------

    [04] DMA1 HWChannel  : Enabled, NotIdle

    LastReadTimestamp   : 0x0000797d

    NextSubmitTimestamp : 0x00007992

    [DMA1, ts:0x0000797e]: No semaphore wait

    [DMA1, ts:0x0000797e]: semaphore  signal: 0xffffff805d584400

    HWSemaphore 0xffffff805d584400 Signal Event: [DMA1 channel[4] TS:0x00007991 lastReadTS:0x0000797d]

    ------------------------

    [0] PFP_HEADER_DUMP:  0xc0023200  0xc0053c00  0xc0034300  0x00002010  0x0000a2a4

    [0] ME_HEADER_DUMP :  0xc0034300  0xc0005200  0xc0004600  0xc0012d00  0xc0002f00

    [1] PFP_HEADER_DUMP:  0xfe7dba59  0x7fde5c82  0xf94bf44a  0x1258c633  0x409f8113

    [1] ME_HEADER_DUMP :  0xa4de9964  0xf05c7674  0x66e613c4  0xae2a5e13  0xb01b2694

    [2] PFP_HEADER_DUMP:  0x15f2ba39  0xe813b317  0xaeeb0243  0x652b5b10  0xafa0a3ab

    [2] ME_HEADER_DUMP :  0xf94ffbff  0x4eadfffd  0xa4be6677  0xdf360b1f  0xf7ae17cf

    ------------------------

    SRBM_CNTL  : 0x000003ff | CP_ME_CNTL  : 0x00000000

    SRBM_STATUS: 0x20000fc0 | SRBM_STATUS2: 0x00000040

    GRBM_STATUS: 0xb3527028 | GRBM_STATUS2: 0x00000200

    [sh,se]=[0,0] spiDebugBusy 0x0003d010: [LS,HS,ES]=[0,0,0] [GS,VS,PS0,PS1]=[0,1,0,0] [CS0,CS1,CS2]=[0,0,0]

    [sh,se]=[0,1] spiDebugBusy 0x0003d010: [LS,HS,ES]=[0,0,0] [GS,VS,PS0,PS1]=[0,1,0,0] [CS0,CS1,CS2]=[0,0,0]

    [sh,se]=[1,0] spiDebugBusy 0x00000000: [LS,HS,ES]=[0,0,0] [GS,VS,PS0,PS1]=[0,0,0,0] [CS0,CS1,CS2]=[0,0,0]

    [sh,se]=[1,1] spiDebugBusy 0x00000000: [LS,HS,ES]=[0,0,0] [GS,VS,PS0,PS1]=[0,0,0,0] [CS0,CS1,CS2]=[0,0,0]

    ------------------------

    GPU HangFlags 0x00000007: AsicHangState 0x00000007, AsicResetRequirement 0x00000002

    IndividualEngineHang: 1

    NonEngineBlockHang  : 1

    FenceNotRetired     : 1

    PerEngineReset      : 0

    FullAsicReset       : 1

    HangEngineBitmap    : 0x0000004e

    Hung Engines Detected by Cail: GRAPHICS COMPUTE0 COMPUTE1 DRMDMA1/SDMA

    ------------------------

    AMDTahitiGraphicsAccelerator PCIe Device: [6:0:0] State: ENABLED

    Configuration: deviceBits: 0x50096798, capabilityBits: 0x30840300

    TotalVideoRAMBytes: 0x0000000180000000 (6442450944)

    -------------------

  • by Switch900,

    Switch900 Switch900 Jan 31, 2016 8:46 PM in response to syncbruce
    Level 2 (228 points)
    Apple TV
    Jan 31, 2016 8:46 PM in response to syncbruce

    IF you configure the Mac Pro late 2013 when you setup the machine for the first time, it ask you if you want to send diagnostic report to apple and to the developer, if you check yes this report will go to the developer and to apple. Seems to me that you will have to reinstall the adobe software delete it now, for some reason it has corrupt some files and it's causing your machine to crash. Also seems to me that the graphics card in the line of the software that causes the machine to crash.