Iphone 6 IOS9.2.1 touch screen not responding

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Iphone 6 IOS9.2.1 touch screen not responding

Hi

I have a Iphone 6 IOS9.2.1 my touch screen always not responding I need to lock or unlock my phone before it work or I need to hard shutdown my phone 3 times and very frequent it happen. This issue happen after I updated the latest IOS, as of now I already try to reset and factory default my phone but the issue still there. May I know who also encounter this kind of issue or its because of the latest update of IOS? hoping someone will share the experience

iPhone 6, iOS 9.2.1

Posted on Jan 31, 2016 6:42 PM

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Answer 1

AppleJoe

Community Manager

Feb 2, 2016 6:31 AM in response to askichad

Hi askichad,

Thanks for using the Apple Support Communities!

I understand that the screen on your iPhone is not responding to touch the way you would expect. I also know that you have completed some great troubleshooting already by restoring the iPhone to its factory settings.

To move forward, I would suggest reading over and working through the steps located in the following article to be thorough. If the issue continues, it may be necessary to contact Apple Support as described in the article.

Check your touchscreen

Make sure that your hands are clean and dry, then try these steps:

If you have a case or screen protector on your device, try removing it.

Clean the screen with a soft, slightly damp, lint-free cloth.

Unplug your device.

Restart your device. If you can't restart it, you can force restart your device.

If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Best!

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