Touch screen not responding?

Hi, I have an Iphone 5S and have a little bit more than a year,

Like 3 weeks ago started failing that I could see the screen but didn't recognized the touch or the actions that I wanted to do, I solved that putting the brightness down.

But now, like I can use it for a minute and then doesn't recognize the touch anymore. I must say that the problem started since I updated the 9.2

I'm currently at the Czech Republic and in the store they told me that I must restore the cellphone but I didn't help.

I write in this Forum because actually nobody knows what my cellphone has.My cellphone is everything good, hasn't fallen and the screen is not cracked

iPhone 5s, iOS 9.2.1, Intact cellphone

Posted on Feb 1, 2016 3:12 AM

Reply
1 reply

Feb 2, 2016 10:24 AM in response to luisolano3

Hi luisolano3,


Thank you for using Apple Support Communities.


I understand your iPhone works for a bit but then doesn't respond to touch. You have restored the phone but that didn't help.

For the screen not responding to touch, please see this article:

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support


Glad you have a store in your area if needed.

Take care.

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Touch screen not responding?

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