Q: Can Genius Bar help me?

HI, I bought a second hand MacBook Pro a few years ago, it was a reconditioned by a third party. So I have no idea who it belonged to before me. It has now broke down and I have now booked an appointment with my local Genius Bar. The problem is, i never registered it on my apple account. When I try to add it, it says that it is already registered to another Apple ID. How can I get it put onto my account? And will the Genius Bar look at it? As firstly it has been reconditioned by a third party? And secondly, it's not registered to me?

many thanks, Rik

MacBook Pro, iOS 9.2.1

Posted on Feb 1, 2016 1:06 PM

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Q: Can Genius Bar help me?

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by OGELTHORPE,

OGELTHORPE Feb 1, 2016 1:57 PM in response to rikmccann1985
Level 9 (52,793 points)

Mac OS X

Feb 1, 2016 1:57 PM in response to rikmccann1985

What you should have done when you got the MBP was to erase the HDD and reinstall the original OSX:

https://support.apple.com/en-us/HT201065

If you backup your data, you can do that now and the MBP then will be associated with your Apple ID (assuming it is functional).

The genius bar should evaluate your MBP for whatever problems your are experiencing.

Ciao.
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by steve359,

steve359 Feb 1, 2016 2:30 PM in response to rikmccann1985
Level 6 (14,032 points)

Feb 1, 2016 2:30 PM in response to rikmccann1985

The only reason Genius Bar is known to choose not to service (other than "I will not pay that") a system is age ... I think 2009 systems and older are not serviced.
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Q: Can Genius Bar help me?

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by OGELTHORPE,

by steve359,

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