Beckikins
Level 1 (0 points)

Q: Stuck on setting up your Mac

I Just got my first MacBook Pro with and its been stuck on the "setting up your Mac" screen for 45 minutes now, is that normal? What is the average set up time?

MacBook Pro with Retina display

Posted on Feb 1, 2016 10:51 PM

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Beckikins

Q: Stuck on setting up your Mac

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  • by dominic23,

    dominic23 dominic23 Feb 2, 2016 3:00 AM in response to Beckikins
    Level 8 (42,122 points)
    Mac OS X
    Feb 2, 2016 3:00 AM in response to Beckikins

      A new Mac comes with 90 days of free tech support from AppleCare.

      AppleCare: 1-800-275-2273 

     

       This is not normal, but can happen.

       https://support.apple.com/en-us/HT204755

  • by dwb,

    dwb dwb Feb 2, 2016 5:54 AM in response to Beckikins
    Level 7 (24,460 points)
    Notebooks
    Feb 2, 2016 5:54 AM in response to Beckikins

    As Dominic says, you can call AppleCare and get a tech to lead you through the steps to fix the issue or you can make an appointment with a Mac Genius to help you. Or, you could hold the power button for about 10 seconds to turn the computer off. Then power the computer back on. Stalling on setup isn’t common but it does happen. Three things are possible at this point. 1) You’ll have to go through the setup process again and it shouldn’t stall this time. 2) you’ll boot normally as if the setup had worked properly (because it did). 3) the computer continues to give you trouble. If #3 happens, call AppleCare. You’ll be walked through the steps to (hopefully) resolve it.