Stuck at saving windows support software.

Question

Level 1

9 points

Stuck at saving windows support software.

Hi, im trying to install windows on my macbook pro (OS X El capitan 10.11.2). But when im installing the windows support software, it just gets stuck saving (i waited for about 30 minutes and my guess is it shouldnt take longer). I thought that maybe the software wasn't that important and that I could get it later if necessary, so i proceeded to the installation of windows. After a very short time the installation got cancelled, giving me an error message saying "your harddrive could not be partitioned".

Here's a screenshot of both of the stuck software and error message http://imgur.com/a/HOmYv. Im not sure if the second error happens because im not completing the first step, but the error message gives me no more information.

Hope somebody's got a solution, thanks in advance! a

MacBook Pro with Retina display

Posted on Feb 2, 2016 1:33 AM

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Answer 1

Loner T

Level 9

59,471 points

Feb 2, 2016 6:17 AM in response to adamskunk

What year is your MBP? Can you Repair (First Aid) your disk and retry?

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Answer 2

adamskunk Author

Level 1

9 points

Feb 2, 2016 7:24 AM in response to Loner T

It's late 2013. I tried repairing using the "disk utility" program, but everything seemed fine :/

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Answer 3

Loner T

Level 9

59,471 points

Feb 2, 2016 7:59 AM in response to adamskunk

1. Are you using a Wireless connection when running BC Assistant?

2. Can you boot into Internet Recovery (use Command+Opt+R during power up) and run diskutil repairDisk disk0 ?

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Answer 4

adamskunk Author

Level 1

9 points

Feb 2, 2016 9:57 AM in response to Loner T

Thanks, that internet recovery disk repair-thingy made it possible to complete the partitioning. A new problem arised, in apples bootcamp instructions you're told to format the BOOTCAMP partition and install windows there. I can't see any partition called bootcamp, I tried restarting the computer and now Im not sure how to get back to the windows installation, I'm just getting back to my regular OSX. Any ideas?

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Answer 5

adamskunk Author

Level 1

9 points

Feb 2, 2016 10:17 AM in response to adamskunk

I managed to get back to the windows installation, and format the Bootcamp-partition, this time it said "Windows cannot be installed to this disk. The selected disk is of the GPT partition style" any ideas?

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Answer 6

Loner T

Level 9

59,471 points

Feb 2, 2016 10:37 AM in response to adamskunk

Are you manually selecting EFI Boot from the USB Installer?

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Answer 7

adamskunk Author

Level 1

9 points

Feb 4, 2016 1:06 AM in response to Loner T

That did the trick, windows running smoothly right now. I i also had to change my usb stick from GBP to MBR since that seemed to be the major problem. Thanks for the help mate

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