foraboint

Q: i cant install apps from the apps store, it keeps asking me to verify

I cant install apps from the apps store, it keeps asking me to verify, and when i click continue on the verify page, it takes me to my account page, and eventually the apps was not installed. I was actually trying to install a free app from the apps store.

Posted on Feb 2, 2016 3:30 AM

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Q: i cant install apps from the apps store, it keeps asking me to verify

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  • by judysings,

    judysings judysings Feb 3, 2016 9:40 AM in response to foraboint
    Community Specialists
    Feb 3, 2016 9:40 AM in response to foraboint

    Hi foraboint,

    Something similar happened to me recently, as my bank issued new cards making the old ones unusable.  So, even though the item you are trying to download is free, I would suggest taking a look at the payment information for your Apple ID account.  When you click to Edit your payment information, you will need to enter your card's expiration date and CVV code.  Check to make sure the billing address matches what is on your bank statement.  Enter the required information and click Done to update it.  Then, sign out of your iTunes Store account and sign back in.  Let us know if the issue persists when you try to download the app.  Also, try downloading a different free app just to confirm the issue isn't with the first one.

    Change or remove your Apple ID payment information

     

    Take care,