Backup to computer no worky w/storage issue

Have tried to backup iphone 5s to computer manually but says not enough disc space. Have freed up disc space and still no good. Have tried the icloud, bought extra storage for it and tried delesecting all apps/photos but the backup just seems to sit doing nothing (gives no estimated time). How can I backup so I can use my new iphone 6s+ ?? I can't to find any old backups either, which is strange, so I don't have a safety net. please help!

iPhone 5s, iOS 8.4.1

Posted on Feb 2, 2016 4:35 AM

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1 reply

Feb 3, 2016 9:49 AM in response to TotalCrankyPants

Hey TotalCrankyPants,


I understand that you are unable to make a backup of your device. I have a couple of articles for you that will help you troubleshoot this behavior further:


If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT203271


Get help backing up your device in iCloud - Apple Support

https://support.apple.com/en-us/HT203516


Thanks for coming to the Apple Support Communities!

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Backup to computer no worky w/storage issue

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