Here's my sob story,
bought the elgato hd capture. Plugged it in to my MacBook Pro mid 2009. Works, i can see picture n sound.
But the fan is loud so I use my Mac mini.
Doesnt work. No device found. But the Tv gets picture.
I went through the elgato support page. But no good. Went through the steps that you can google right off the bat.
I Think it's the USB on the mini but I'm not sure what to do from there
Mac mini
What model Mac Mini and OSX version?
Does the USB port work for other devices like external hard drive?
Does it appear under USB in System Profiler?
OS X: About System Information and System Profiler - Apple Support
What OSX version on MacBook?
What app are you using?
Sorry I wasnt so detailed I'm on mobile.
tthe mini is running on Yosemit. Yes. It reads all USBs just fine.
The MacBook Pro just got updated with elcapitan and it worked before when it was on Yosemite.
it's elgatos software https://www.elgato.com/en/gaming/gamecapture-hd
Try uninstalling and then reinstalling the Egato's software.
Next
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
- If it is repairable reinstall the OSX
Sorry.
None of these options seemed to of helped.
I even swapped the usb for a new one.
This is what the set up basically looks like...
I have a cintiq 18sx that dvi to hdmi adapter. That has a hdmi to thunderbolt adapter.
Im thinking this might be the issue. All these adapters could be messing with the legato?
The usb on the cintiq isn't plugged in (its for the pen) but its the monitor I use to navigate around the computer.
I get picture on my tv, which means the usb from the elgato is getting power. But every time i launch the el gato software, the screen goes black.
And the mini doesn't respond to it.
Frequently stacking adopters together does not work
😊 Yes. I had a feeling you would say that.
I Have a VGA to thunderbolt on the way to alleviate that. I was hoping I could get this up and running in the meantime.
The cintiq only has a dvi and a vga port. So I don't have much of a choice there.
Elgat Capture HD USB works with MacBook Pro but not mini?
