Jawman
Level 1 (0 points)

Q: Why can't iTunes access the iTunes Store on my Mac running 10.8?

My Mac is running System 10.8.5. iTunes is version 12.2.0.145. iTunes will not connect to the iTunes Store. Says I need an internet connection which of course I have and is running. I also cannot connect to the App Store. I've tried everything on the Apple sheet for "Cannot connect to the App Store." including:

 

Incorrect Date and Time settings (they are correct)

Missing Serial Number (it's there)

Invalid or incorrect Network Preferences (everything seems fine)

Invalid or incorrect Certificates (did these steps twice but no go)

Edit your Keychain (no blue &pluses)

 

Help please!

iMac (24-inch Early 2008), OS X Mountain Lion (10.8.5)

Posted on Feb 2, 2016 6:40 PM

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Jawman

Q: Why can't iTunes access the iTunes Store on my Mac running 10.8?

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  • Helpful answers

  • by judysings,Helpful

    judysings judysings Feb 4, 2016 10:03 AM in response to Jawman
    Community Specialists
    Feb 4, 2016 10:03 AM in response to Jawman

    Hi Jawman,

    First, confirm that you have tried all of the troubleshooting steps in the If you can’t connect to the iTunes Store resource.

    If the issue persists, here are a few more things to try:

    • Update iTunes to the latest version.   iTunes 12.3.2 is compatible with OS X 10.8.5.  
    • If you have Automatic Updates enabled in iTunes, turn that feature off temporarily and check to see if you have any incomplete downloads.  

                   Get help using Automatic Downloads for purchased Apps, Music, and Books

                   Resume interrupted iTunes Store downloads

    • Check the payment details for the Apple ID that you use for iTunes Store purchases.  When doing this, you may need to re-enter your credit card expiration date and the CVV code.  Make sure the billing address matches what is on your bank statement.  Then click Done to save the changes.

     

    Manage your Apple ID account information

    Your Apple ID is the account you use to access all Apple services including the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. You can keep all your Apple ID account information up to date from the Apple ID account page, such as your user name, security information, name, birthday, devices, and more.  

    Update your payment information 

    You can change your payment information for your Apple ID on your device or through iTunes. This payment information is the same as what you use to buy apps, music, and iCloud storage.

    To change your payment information on an iPhone, iPad, or iPod touch, follow these steps:

    1. Go to Settings > iCloud.  
    2. Tap your Apple ID. If asked, enter your Apple ID password. 
    3. Tap Payment.
    4. Update your payment information and tap Next.

    To change your payment information on your Mac or PC, follow these steps:

    1. Sign in to your Apple ID account page.
    2. Below Payment, click Add a Card or click Edit.
    3. Update your payment information and tap Save.  

    You can also change your payment information in iTunes on your Mac or PC. Get help if you want to change your payment information to None and don't see the option or can't select it.

     

    Take care,

  • by Jawman,

    Jawman Jawman Feb 5, 2016 8:41 AM in response to judysings
    Level 1 (0 points)
    Feb 5, 2016 8:41 AM in response to judysings

    Thank you very much for your reply judysings. As it turned out I was able to fix the problem by switching from ethernet to wifi in the Network pane of System Preferences. I'm not sure why that worked, but I'm glad I finally got the problem fixed.

  • by judysings,

    judysings judysings Feb 8, 2016 6:11 AM in response to Jawman
    Community Specialists
    Feb 8, 2016 6:11 AM in response to Jawman

    Hi Jawman,

    Thanks for the update.  Glad you are up and running again!

    Have a great day!