Q: My new iMac keeps losing its internet connection - is this a known issue?

Click on > Use Wireless Diagnostics to help you resolve Wi-Fi issues on your Mac - Apple Support < and run the network diagnostic.

If possible, use an Ethernet cable to connect your iMac to Internet.

Make sure your WiFi router’s firmware is up to date. If you aren’t using an AirPort router you may be surprised to discover how outdated the firmware is. Also look around the house for things that might be interfering - Microsoft, wireless phone, baby monitor for example. The placement of the router can also have a big impact.

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.