buchionunwor
Level 1 (1 points)

Q: i cant sign into my icloud account saying verification failed and an unknown error occurred please assist

I cant sign into my icloud account saying "verification failed and an unknown error occurred"

iPhone 5s, iOS 9.2.1

Posted on Feb 3, 2016 12:34 AM

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buchionunwor

Q: i cant sign into my icloud account saying verification failed and an unknown error occurred please assist

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  • Helpful answers

  • by jeffd55,

    jeffd55 jeffd55 Feb 4, 2016 11:14 AM in response to buchionunwor
    Community Specialists
    Feb 4, 2016 11:14 AM in response to buchionunwor

    Hello buchionunwor,

     

    Thank you for using Apple Support Communities. 

     

    I see that you are having issues signing into your iCloud account. The following article provides basic troubleshooting for issues with your iCloud account. 

    iCloud: Account troubleshooting

     

    Best regards. 

  • by Ugh_I_Need_A_Username,

    Ugh_I_Need_A_Username Ugh_I_Need_A_Username Feb 19, 2016 10:24 AM in response to buchionunwor
    Level 1 (0 points)
    Feb 19, 2016 10:24 AM in response to buchionunwor

    I had this issue too, on an iPhone 5. The cure for me was to turn off wi-fi and do the sign-in over the wireless network because something about the Wi-Fi was being Extra Special. Once I did that and agreed to the new terms and conditions (because those have churned, of course) I was able to turn the Wi-Fi back on and proceed as usual.

  • by yazolay,

    yazolay yazolay Jul 2, 2016 3:49 AM in response to buchionunwor
    Level 1 (4 points)
    Jul 2, 2016 3:49 AM in response to buchionunwor

    To fix this issue, make sure you set your iPad, iPhone or iPod touch to the correct date and time. To verify, tap Settings > General > Date & Time. Then toggle on “Set Automatically”. Further make sure that your time zone is set up correctly.  Simple tap Settings > General > Date & Time > Time Zone to verify this.