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Helpful answers
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Feb 3, 2016 3:10 AM in response to T0303by Cunnla,Maybe your Mac does not have Recovery mode, which needs at least OS X 10.7 (Lion). What model is it and what OS do you have?. Go to the Apple icon at top left of screen and About this Mac. In System Information / Hardware you can find the Model identifier. What is it?
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Sep 7, 2016 7:40 AM in response to Cunnlaby sandrafromdavie,same problem for me, and it is an earlier version than 10.7. is there any hope?
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Sep 8, 2016 4:39 AM in response to sandrafromdavieby Cunnla,You could try upgrading to El Capitan. Upgrade to OS X El Capitan - Apple Support