delbin

Q: How to fix notice "unable to download app"

Can you help me to fix this problem, i have been trying to download some apps but i get i messege saying "unable to download app" apps could not be downloaded at this time

iPhone 6 Plus, iOS 9.0.2

Posted on Feb 3, 2016 7:34 AM

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Q: How to fix notice "unable to download app"

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  • by judysings,

    judysings judysings Feb 4, 2016 2:37 PM in response to delbin
    Community Specialists
    Feb 4, 2016 2:37 PM in response to delbin

    Hi delbin,

    If you are receiving an error message that your apps can't be downloaded from the iTunes Store, try the troubleshooting steps outlined in this resource:

    If you can’t connect to the iTunes Store

    Before you begin

    1. Make sure that you can access the Internet on your computer or device.
    2. Make sure that your computer meets the iTunes minimum system requirements.
    3. Make sure that your operating system is up to date.
      Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
      Windows: Go to Microsoft's Windows Update webpage.

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If the steps above didn't resolve your issue, and you see a specific error message, make sure that it isn't listed as a possible iTunes Store error.

    If there's still an issue, get more help.

     

    Take care,