How to fix notice "unable to download app"
Can you help me to fix this problem, i have been trying to download some apps but i get i messege saying "unable to download app" apps could not be downloaded at this time
iPhone 6 Plus, iOS 9.0.2
User profile for user:
judysings
User level:
Community Specialist
Hi delbin,
If you are receiving an error message that your apps can't be downloaded from the iTunes Store, try the troubleshooting steps outlined in this resource:
If you can’t connect to the iTunes Store
Before you begin
- Make sure that you can access the Internet on your computer or device.
- Make sure that your computer meets the iTunes minimum system requirements.
- Make sure that your operating system is up to date.
Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
Windows: Go to Microsoft's Windows Update webpage.On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update
on your device's Summary page.- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
If the steps above didn't resolve your issue, and you see a specific error message, make sure that it isn't listed as a possible iTunes Store error.
If there's still an issue, get more help.
Take care,