Mail can't reply to an email when Safari is Open (El Capitan)

Question

Mail can't reply to an email when Safari is Open (El Capitan)

I may have found an curious bug with El Capitan. If both Mail and Safari are open and I try to reply to an email, I get a blank email response window that is inactive -- meaning I can't type anything on this window and I can't close it either. Mail shows a Draft email.

If I close Safari and try again, Reply works normally. However, the only way to get rid of the blank email response created earlier is to close Mail and start it again. Then you can close the open message window and delete the drafts (manually). I've tried opening Safari first, then Mail and vice versa with no success.

I tested this with Chrome and I have no problems replying to email.

Thoughts?

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Feb 3, 2016 10:39 AM

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Answer 1

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Linc Davis

Level 10

209,547 points

Feb 3, 2016 12:54 PM in response to RomeoSierraPapa

Please remove "Rapport," also known as "Trusteer Endpoint Protection," by following the instructions on this page.

Back up all data before making any changes.

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Answer 2

Feb 3, 2016 2:47 PM in response to Linc Davis

Interesting. I just tried Firefox, which also runs Rapport, and didn't have a problem with Mail. What's Safari's problem?

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Answer 3

Linc Davis

Level 10

209,547 points

Feb 3, 2016 2:59 PM in response to RomeoSierraPapa

Safari doesn't have a problem. Rapport is the problem. If you don't want to remove it, refer to the developer (IBM) for support. I can't tell you how to make it work.

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Answer 4

Feb 26, 2016 6:59 AM in response to Linc Davis

I'm experiencing the same issue. I can confirm it's nothing to do with Safari, as I rarely use it.

Remarkably I still had the .DMG file, but it was giving a damaged/eject disk message when I tried to run the uninstaller, however I got the same message again when I downloaded a new version from IBM's website (is it relevant that my bank is no longer in the list of banks to select?).

UPDATE I copied it to my desktop. It ran OK and I can now reply to an email (didn't even have to restart mail, never mind my Mac 🙂 )

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