Missing audiobooks

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Level 1

0 points

Missing audiobooks

I've bought 6 audiobooks from itunes store in the last year or so. Four of the books are now missing from my library. I thought I was backing them up but apparently I wasn't. Now itunes wants me to purchase them again!!! That's insane. I contacted Blackstone Audio and they agreed with me. Itunes is trying to tell me that Blackstone removed the books from their store but those books are still available for purchase. Now itunes tells me it's my fault for not backing them up. Maybe so, but NOWHERE do I see a warning that if you don't back up your books itunes may take them back. That's like Macy's coming into my home and taking the shoes I bought there! If itunes had warned me this may happen I would have made sure they were backed up. I'm thinking about contacting my attorney about a class action suit since I see in the forums that this happens a lot! Anyone else have this problem?

PC, Windows XP

Posted on Feb 3, 2016 4:08 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Feb 3, 2016 5:17 PM in response to Bashaw

It is always your responsibility to backup your own content. It is never been any different.

Audiobooks are a one time download.

Sorry, but you are blaming the wrong people. This is a failure to backup. If you buy an audiobook on CD and then lose the cd, no one owes you a replacement cd. This is the same thing.

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Answer 2

Bashaw Author

Level 1

0 points

Feb 3, 2016 7:18 PM in response to roaminggnome

My point is that there was never a notice that they could steal my purchases. If I buy a CD from, say, Amazon, they will never send someone to my house to steal it back, so it's nowhere near the same thing. I paid for the books, they belong to me.

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Answer 3

King_Penguin

Level 10

334,150 points

Feb 4, 2016 12:32 AM in response to Bashaw

Nothing has been stolen, you failed to take a backup. The store's terms (terms that you agreed to) tell you that you might not be able to redownload items and that you may want to back them up : http://www.apple.com/legal/internet-services/itunes/us/terms.html#SERVICE

As you may not be able to subsequently download certain previously-acquired iTunes Eligible Content, once you download an item of iTunes Eligible Content, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.

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Answer 4

Bashaw Author

Level 1

0 points

Feb 4, 2016 11:03 AM in response to King_Penguin

"...you may want to back it up"? Oh yeah, that really warns me that they'll steal my purchases!! If I buy a book at Barnes & Noble I don't have to put it in a safe deposit box lest they come to my home and steal it back!!

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Answer 5

King_Penguin

Level 10

334,150 points

Feb 4, 2016 12:06 PM in response to Bashaw

'may' - depends upon whether you want to risk losing it or not if you delete your only copy, it's your choice. If you decided not to to back it up then it's your fault that you've deleted it.

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Answer 6

itunes999

Level 3

627 points

Feb 6, 2016 7:36 AM in response to Bashaw

Please contact iTunes Chat Support - link is below

https://www.apple.com/in/support/itunes/contact/

They have the option to re-grant your audiobooks into your account. You need to download it from computer/MAC later you can sync to your device.

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