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Helpful answers
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Feb 5, 2016 7:21 AM in response to marytuckby alex_h1,Hello marytuck,
Thanks for using Apple Support Communities.
I understand you're seeing the iTunes logo with the charger cord on the screen of your iPod touch. This indicates that your iPod touch is in recovery mode, and you will need to plug it in to iTunes and follow the onscreen instructions. For further assistance please see the link below.
- Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.

- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.

- After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.
Get more help
Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.
If you can‘t update or restore your iPhone, iPad, or iPod touch
Take care.
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Feb 5, 2016 8:38 AM in response to marytuckby lllaass,What is the wording of the message?
It may be telling you to update iTunes on the computer?
What OSX version is on the device?
What model iPod/
The latest requires iTunes 12.3 or later and for a PC that requires Win 7 or later and on a Mac that requires 10.8.5 or later.
