Well, they did it. I still have the movies and music in question. I have received credits, yes, even with books containing small errors or with a purchase of a book I bought years ago. The publisher only allows so many installs on a device but customer service reset the book for me to be able to install it again on my device. Whether they breached the publishers contract, I have no idea. All I know is that if I purchase something I'd like to use that item. I do make backups of everything I purchase, learning my lesson several times in the past. I remember Apple several years ago bailing me out a few times on the same movie I bought. My computer had crashed twice and I had forgotten to back up the movie but customer service pushed the movie to me those two separate occasions and I thank them for that whole heartedly. Maybe their policy has changed since then and I understand that.
Yes, tt, I was thinking that as well, but my iPad has mostly music on it lol I love the interface with the music app and how it combines offline and online content so I make good use of it. I will say this, I haven't lost any music I don't think. All my purchases are indeed there. I still have quite a few movies to stream but some of them are missing, but they are indeed backed up. I'd have to take a tally of what's not in the cloud and then contact Apple to maybe have them see what they can do, or load the movie into the computer and see if that doesn't bring them out of limbo or something lol
