HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch

malcolmwr

Level 1 (0 points)

Q: I do not want to be able to delete mail from the server using my iphone

I do not want to be able to delete mail from the server using my iphone.

On my ipad, I can receive email, review it, decide whether I need to take action and reply if needed. I can delete the message from the ipad and it well remain on the server so that I can process and file it from my main PC. I only delete items from the server via my PC.

My Iphone, howver, deletes items from the server as soon as I delete them from the phone. This is next to useless and means I dare not do anything from my iphoone except see if there are any new emails

iPhone 5s, iOS 9.2.1

Posted on Feb 4, 2016 3:11 AM

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Q: I do not want to be able to delete mail from the server using my iphone

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by Michael Black,

Michael Black Feb 4, 2016 3:45 AM in response to malcolmwr
Level 7 (23,942 points)

Feb 4, 2016 3:45 AM in response to malcolmwr

Check the advanced account settings and make sure you have that account setup to save to the trash folder on the server and not your iphone'S local trash.
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by dilbert41,

dilbert41 Feb 4, 2016 3:49 AM in response to malcolmwr
Level 4 (3,529 points)

iTunes

Feb 4, 2016 3:49 AM in response to malcolmwr

Sounds like your phone e-mail was set up as IMAP. Delete the account on your phone and set it up again as a POP account (like your iPad).
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by malcolmwr,

malcolmwr Feb 4, 2016 4:23 AM in response to dilbert41
Level 1 (0 points)

Feb 4, 2016 4:23 AM in response to dilbert41

I have tried that many times and I get no options, it just creates an IMAP account. so, thanks for that.
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by malcolmwr,

malcolmwr Feb 4, 2016 4:33 AM in response to malcolmwr
Level 1 (0 points)

Feb 4, 2016 4:33 AM in response to malcolmwr

What I think you have to do is to start to create a new account, but put in the wrong password. You then get the chance to correct the "assumptions" which include the IMAP/POP selection, then put in the correct passwords, both incoming and outgoing and then I think it works.
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by dilbert41,

dilbert41 Feb 4, 2016 4:40 AM in response to malcolmwr
Level 4 (3,529 points)

iTunes

Feb 4, 2016 4:40 AM in response to malcolmwr

Yup - thats the way to force a POP account.
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HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Q: I do not want to be able to delete mail from the server using my iphone

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by Michael Black,

by dilbert41,

by malcolmwr,

by malcolmwr,

by dilbert41,

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