App Store error code

Question

Level 1

5 points

App Store error code

Every time that I try to download an app on the Mac App Store, for some reason someone has previously already downloaded an app on my MacBook Air. Therefore I have to delete the previous Apple ID already signed in and type mine in along with my password. When i press "Sign in," I get a banner that says "Unknown Error" with a button that says, "Sign in." Once I press "Sign in," it says, "We could not complete your request, there was an error with the App Store, please try again later (4)

iMac, OS X Mavericks (10.9.4), I need help on what to do about it!

Posted on Feb 4, 2016 10:56 AM

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Answer 1

Dah•veed

Level 9

65,461 points

Feb 4, 2016 11:26 AM in response to Scouter10

Is this a 2nd hand Mac?

If so;

Preparing a 2nd Hand Mac for use -

You need to erase the HDD, reinstall the version of OS X that shipped from the factory on the Mac and then set it up as new with your own Apple ID.

User Linc Davis explains how a new owner can prepare a 2nd hand Mac for their own use.

https://discussions.apple.com/thread/6087156?answerId=25468326022#25468326022

Late 2012 Mac mini, OS X El Capitan 10.11.2; Apple Watch, 38 mm silver AL, Watch OS 2.1; iPad Air 2 & iPhone 6+, iOS 9.2

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Answer 2

Scouter10 Author

Level 1

5 points

Feb 4, 2016 12:50 PM in response to Dah•veed

Thank you. I'm not sure what you mean by 2nd Hand Mac. The thing is, it is a Mac that my school owns. But thank you.

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Answer 3

Feb 23, 2016 10:25 AM in response to Scouter10

I have the same issue, and there's nothing to do with a 'second hand mac'.

I'm still looking for a fix, as I am unable to purchase app store apps for my laptop.

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Answer 4

Feb 23, 2016 10:45 AM in response to watsonclan

I resolved this issue by signing completely out of the App Store, then signing back in. Sometimes the switching Apple IDs at purchase sign in does not do the trick.

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Answer 5

Scouter10 Author

Level 1

5 points

Feb 23, 2016 11:59 AM in response to Scouter10

Thank you to everyone who helped me with this problem! I have figured it out!

If anyone comes across with this same problem and sees this please follow these simple steps: (this is for incase another Apple ID has singed into your Mac App Store account.) * ()= steps. Ex: >(2) this is step two.

Step one- Open the Mac App Store> (2) go to the toolbar and click on "Store" > (3) go to the bottom and click "Sign out" > (4) click again on the toolbar at the top and click on "Store" > (5) go to the bottom and click on "Sign in" > (6) type in your Apple iD and password.

Step 1:

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