FaceTime Issues MBA

Question

avictorian Author

Level 1

5 points

FaceTime Issues MBA

Hello,

I'm having many different problems with FaceTime on my laptop. For example:

If contacts attempt to call me they will only show up on my iPhone6 (never on my macbook)
If I attempt call people on my laptop, it often (but not always) will say Contacts unavailable and give me the option to cancel or call back. When I hit cancel, FaceTime Will just continue to ring, even though it's not an active call. The only way I can resolve this is by quitting FaceTime.

Additional Information:

I do not have any issues on my iOS device and FaceTime.
I have a logged out of FaceTime and iMessages on my laptop. This does not help.
I have all the latest upgrades.
This was never a problem before I upgraded to 10.11.3 (15D21)
FaceTime is connected to my phone # and apple ID email.
I've searched many discussion forums for help but to no success.

A few of my Specifications:

MacBook Air (13-inch, Mid 2011)
1.8 GHz Intel Core i7
4 GB 1333 MHz DDR3

Thank you for your time. This is frustrating!

M.

MacBook Air (13-inch Mid 2011), OS X El Capitan (10.11.3)

Posted on Feb 4, 2016 11:08 AM

Reply

Answer 1

ckuan

Level 10

120,686 points

Feb 4, 2016 6:19 PM in response to avictorian

On iPhone check:

Settings > Phone > Calls on Other Devices > When Nearby > is your Mac listed?

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Answer 2

avictorian Author

Level 1

5 points

Feb 4, 2016 6:44 PM in response to ckuan

Yes, it is listed.

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Answer 3

ckuan

Level 10

120,686 points

Feb 5, 2016 1:00 AM in response to avictorian

On Mac:

 > System Preferences > iCloud > is Contacts: ON?

On iPhone:

Settings > iCloud > Contacts: ON?

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Answer 4

avictorian Author

Level 1

5 points

Feb 5, 2016 7:31 PM in response to ckuan

Sorry for the delay. Yes, they are both on.

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Answer 5

ckuan

Level 10

120,686 points

Feb 5, 2016 8:06 PM in response to avictorian

Try

FaceTime for Mac: Troubleshooting FaceTime - Apple Support

FaceTime for Mac (El Capitan): Make and receive FaceTime calls

OS X El Capitan: Use your Mac to make and receive phone calls

Link your iPhone number and Apple ID to use iMessage and FaceTime - Apple Support

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Answer 6

avictorian Author

Level 1

5 points

Feb 5, 2016 8:28 PM in response to ckuan

Thanks for your efforts! I'll try those links but I feel that I've searched those spots before. Feel like an idiot as these issues seem to only be happening to me? Anyway, thanks again.

M.

Reply

Answer 7

ckuan

Level 10

120,686 points

Feb 7, 2016 12:51 AM in response to avictorian

You are welcome.

Make a appointment with the genius bar with Apple and bring with your Mac & iPhone,

Reply

Answer 8

avictorian Author

Level 1

5 points

Feb 7, 2016 2:28 PM in response to ckuan

Thanks again ckuan. Unfortunately I do not live in a city that has an Apple Store and/or a Genius Bar. I'll keep scouring the net to find out why every time I call someone through FaceTime on my MacBook Air it:

Says they are not available (when they are available - it will connect when on same account iPhone)
Then continues to ring non stop even after I hit the CANCEL button (see fig. below). The only way it will stop this is to quit FaceTime.
and finally, why do FaceTime calls on my MacBook never pop up. They always only pop up on my iPhone. Can't I answer them on my mac!? Grr.