New iMac: Epson NX420 won't scan

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Level 1

5 points

New iMac: Epson NX420 won't scan

Just got a new iMac and running El Capitan 10.11.3. All features of my Epson NX420 work except scanning. Regardless of what I do, I get a communication error: W-61. I have unplugged the printer USB, restarted printer, reset the printer on the Mac in System Preferences, updated all drivers according to Epsons special instructions for El Capitan users. Restarted computer. Shut everything down for 5 minutes. Still no scanning and same error message.

This printer worked fine with my previous computer ((2009 iMac).

Any suggestions? Thanks in advance!

Karen

iMac (Retina 5K, 27-inch, Late 2015), iOS 9.2.1

Posted on Feb 4, 2016 3:21 PM

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Answer 1

Old Toad

Level 10

215,754 points

Feb 4, 2016 3:29 PM in response to InTheWoods

What system was your previous computer using?

First Control (right) - click on the printer in the System/Printers & Scanners preference pane and select Reset Printer System from the contextual menu:

You'll have to then click on the "+" button and add the printer back.

If that doesn't work download the scanner and printer drivers from this Epson webpage, instal and try again: Epson Stylus NX420 All-in-One Printer.

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Answer 2

InTheWoods Author

Level 1

5 points

Feb 4, 2016 3:31 PM in response to Old Toad

Old Toad, I did all of what you suggested prior to posting. I was also using El Capitan on my last computer. I just got this one last week...Any other ideas?

Thanks in advance, Karen

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Answer 3

Old Toad

Level 10

215,754 points

Feb 4, 2016 3:40 PM in response to InTheWoods

boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repIr the disk. Reboot normally and try again.

Can you print?

If it's just scanning you can't do download and try the demo version of VueScan. If the 64 bit version doesn't work try the 32 bit version which can be obtained at the bottom of the page I linked to.

Also be sure the scanner is turned on before launching VueScan.

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Answer 4

InTheWoods Author

Level 1

5 points

Feb 4, 2016 3:55 PM in response to Old Toad

By boot do you mean restart?

"boot into the Recovery volume (boot with the Command + R keys held down),"

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Answer 5

Old Toad

Level 10

215,754 points

Feb 4, 2016 3:59 PM in response to InTheWoods

Yes.

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Answer 6

InTheWoods Author

Level 1

5 points

Feb 4, 2016 4:52 PM in response to Old Toad

VueScan worked....I feel it would be better to get a different printer than pay for that service? Or am I misunderstanding? Why won't scanning work with my Epson?

Thanks - Karen

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Answer 7

Old Toad

Level 10

215,754 points

Feb 4, 2016 5:01 PM in response to InTheWoods

Why won't scanning work with my Epson?

I don't know why. The same thing happened to my Canon scanner but VueScan kept it going.

As far a a new scanner, depending on it's price it might be a good idea as it would be newer technology, etc.

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Answer 8

InTheWoods Author

Level 1

5 points

Feb 4, 2016 5:03 PM in response to Old Toad

Thanks Old Toad. Do you have a all in one you would recommend? Nothing fancy.....

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Answer 9

den.thed

Level 10

91,618 points

Feb 4, 2016 5:21 PM in response to InTheWoods

The ICA Scanner Driver update from Epson is for Image Capture.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=15121 1&infoType=Downloads

Have you tried scanning with the Image Capture App in your Applications Folder..?

Mac Basics: Using a scanner - Apple Support

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Answer 10

Old Toad

Level 10

215,754 points

Feb 4, 2016 5:22 PM in response to InTheWoods

No, I don't. I had a printer failure recently and got a combination scanner/printer, the Canon MG7700 all in one. I got that particular model because it can print directly on printable CD/DVD disks.

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