audreyfrombordon
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Q: Not able to receive texts from iphoneto my Samsung s5

I Used to have an iPhone 4s but decided to go to Samsung s5 a year ago everything was fine til a couple of months ago and now I don't receive all texts from friends who use iPhones ....why am I having this issue ??

Samsung s5

Posted on Feb 4, 2016 3:50 PM

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audreyfrombordon

Q: Not able to receive texts from iphoneto my Samsung s5

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  • by razmee209,

    razmee209 razmee209 Feb 4, 2016 3:55 PM in response to audreyfrombordon
    Level 7 (33,801 points)
    Feb 4, 2016 3:55 PM in response to audreyfrombordon

    Ask your phone carrier why you can't get text message.

  • by audreyfrombordon,

    audreyfrombordon audreyfrombordon Feb 4, 2016 3:58 PM in response to razmee209
    Level 1 (0 points)
    Feb 4, 2016 3:58 PM in response to razmee209

    I Have been in dispute with my phone carrier for over 2 mths and they still cannot find the issue ... I have done everything possible, de registered from Apple as my previous phone was iPhone, hard restore x3 , deleted and made new contacts etc etc etc ......

  • by razmee209,

    razmee209 razmee209 Feb 4, 2016 4:01 PM in response to audreyfrombordon
    Level 7 (33,801 points)
    Feb 4, 2016 4:01 PM in response to audreyfrombordon

    audreyfrombordon wrote:

     

    I Have been in dispute with my phone carrier for over 2 mths and they still cannot find the issue ... I have done everything possible, de registered from Apple as my previous phone was iPhone, hard restore x3 , deleted and made new contacts etc etc etc ......

    IF you were able to get text message after you switch to a Samsung, you've completely deregister from Apple.

    You can double check that by contacting Apple.

     

    Don't think the link below will help, but I still think its an issue with your carrier.  Who is your carrier?

     

    If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

  • by audreyfrombordon,

    audreyfrombordon audreyfrombordon Feb 4, 2016 4:05 PM in response to razmee209
    Level 1 (0 points)
    Feb 4, 2016 4:05 PM in response to razmee209

    FFor the first 8 months all was ok and I received messages the last 2 months have been intermittent .. My carrier is 3

    i have checked with apple and my number is definitely deregistered

  • by razmee209,

    razmee209 razmee209 Feb 4, 2016 4:06 PM in response to audreyfrombordon
    Level 7 (33,801 points)
    Feb 4, 2016 4:06 PM in response to audreyfrombordon

    audreyfrombordon wrote:

     

    FFor the first 8 months all was ok and I received messages the last 2 months have been intermittent .. My carrier is 3

    i have checked with apple and my number is definitely deregistered

    Yes I figured it would be since you were able to text after swapping out.

     

    I would try talking to someone higher up at 3.

  • by audreyfrombordon,

    audreyfrombordon audreyfrombordon Feb 4, 2016 4:13 PM in response to razmee209
    Level 1 (0 points)
    Feb 4, 2016 4:13 PM in response to razmee209

    BBelieve me I have tried .... I have been escalated so much I think I am being fobbled off ... I am only a year into a 2 yr contract but I have told them I want to leave with no penalty for early ending of contract , which they have said I can but I still need to pay £110 for the phone as its over 6mths old I cannot return it !!! I'm not happy