2014 Mac Mini running slow, beach balling and crashing

Question

Level 1

8 points

2014 Mac Mini running slow, beach balling and crashing

Hi, I have a late 2014 Mac Mini that my kids use for homework, movies, etc. I have 3 accounts on it, mine and both of theirs. Lately, it runs so slow, takes forever to boot up and open applications, beachballs all the time when doing simple tasks. Safari and Chrome constantly crash. My kids always want to get on my computer now and that defeats the whole purpose of this machine!

I will preface this with one of my daughters is into all this crazy anime stuff and she's visiting all kinds of websites -- some of which may have affected it with Malware or something else.

Can anyone help?? Pleaaaase!!!!

Thank you in advance.

Here is my configuration:

Mac Mini-- Late 2014

Yosemite 10.10.5

Model Name: Mac mini

Model Identifier: Macmini7,1

Processor Name: Intel Core i5

Processor Speed: 1.4 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Memory: 8 GB

Boot ROM Version: MM71.0220.B03

SMC Version (system): 2.24f32

Serial Number (system): C07NL02MG1J0

Hardware UUID: A762706D-B493-5DF4-8FBE-7AF501B42C3F

I just ran an etre report and it is here:

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-04 19:54:26

Download EtreCheck from http://etrecheck.com

Runtime 4:05

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

Mac mini (Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini7,1

1 1.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

Intel HD Graphics 5000

VX2739 Series 1920 x 1080

System Software: ⓘ

OS X Yosemite 10.10.5 (14F27) - Time since boot: about 23 days

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.89 GB (256.88 GB free)

Core Storage: disk0s2 499.25 GB Online

USB Information: ⓘ

Seagate Expansion 1 TB

EFI (disk2s1) <not mounted> : 210 MB

Seagate Expansion Drive (disk2s2) /Volumes/Seagate Expansion Drive : 999.86 GB (571.24 GB free)

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. MacBook Air SuperDrive

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[loaded] 148 Apple tasks

[running] 64 Apple tasks

System Launch Daemons: ⓘ

[loaded] 173 Apple tasks

[running] 88 Apple tasks

Launch Daemons: ⓘ

[failed] com.adobe.fpsaud.plist [Support]

[loaded] com.ea.origin.ESHelper.plist [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

Other Apps: ⓘ

[running] com.apple.xpc.launchd.oneshot.0x10000025.EtreCheck

[loaded] com.etresoft.EtreCheck.65636

[running] jp.co.Canon.bj.scan.network.scannerselector2.5144

Internet Plug-ins: ⓘ

FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.185 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Support]

Unity Web Player: Version: UnityPlayer version 5.0.1f1 - SDK 10.6 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

3rd Party Preference Panes: ⓘ

Flash Player [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.89 GB Disk used: 242.01 GB

Destinations:

Seagate Expansion Drive [Local]

Total size: 999.86 GB

Total number of backups: 90

Oldest backup: 12/22/14, 12:09 AM

Last backup: 2/4/16, 6:53 PM

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 242.01 GB X 3)

Top Processes by CPU: ⓘ

97% AppEH

97% AppAS

30% mdworker(18)

13% storedownloadd(3)

10% kernel_task

Top Processes by Memory: ⓘ

696 MB kernel_task

557 MB com.apple.WebKit.WebContent(4)

229 MB Finder(3)

197 MB mdworker(18)

164 MB softwareupdated

Virtual Memory Information: ⓘ

171 MB Free RAM

7.83 GB Used RAM (2.27 GB Cached)

122 MB Swap Used

Mac Mini and MacBook Pro, Mac OS X (10.5.6)

Posted on Feb 4, 2016 5:11 PM

Reply

Answer 1

etresoft

Level 8

46,312 points

Feb 4, 2016 5:50 PM in response to cmyk5199

Hello cmyk5199,

It looks like you had adware installed. The startup scripts were deleted but the processes are still running. You haven't restarted your machine in 23 days. After removing any adware you should always restart.

Reply

Answer 2

cmyk5199 Author

Level 1

8 points

Feb 4, 2016 6:01 PM in response to etresoft

Thanks for your response!

How do I find this adware to remove it?

Reply

Answer 3

etresoft

Level 8

46,312 points

Feb 4, 2016 6:11 PM in response to cmyk5199

Hello again cmyk5199,

You appear to have already removed it. But just deleting a program does not stop it from running. The easiest way to reset everything is to just restart your machine. Since the programs have been deleted, they won't be restarted. You can also use Activity Monitor, sorted by CPU, to find the "AppEH" and "AppAS" programs and manually kill them.

Reply

Answer 4

lllaass

Level 10

210,411 points

Feb 5, 2016 1:15 AM in response to cmyk5199

What is AppEH, and how do I get rid of it permanently?

Recently I started getting the message: "AppAS quit unexpectedly". Can anyone tell me from where comes this and how to solve the problem?

Reply

Answer 5

thomas_r.

Level 7

31,989 points

Feb 5, 2016 6:35 AM in response to cmyk5199

cmyk5199 wrote:

How do I find this adware to remove it?

It looks like you have already removed it, presumably with Malwarebytes Anti-Malware, which you appear to have installed. As a final step in the removal process, when necessary, Malwarebytes Anti-Malware should prompt you to restart your machine. It looks like you declined doing that for some reason, and didn't do so later.

As etresoft says, you simply need to restart your computer to complete the removal process.

Reply

Answer 6

cmyk5199 Author

Level 1

8 points

Feb 8, 2016 4:22 PM in response to cmyk5199

It's still so slow after removing adware. Is there anything else I can do? I can't stand it. Even my kids can't stand it!

Reply

Answer 7

etresoft

Level 8

46,312 points

Feb 8, 2016 5:23 PM in response to cmyk5199

Hello again cmyk5199,

Can you run and post another EtreCheck report. Unfortunately, there are some problems that are so big they are going to overwhelm anything else. It is definitely good that you've removed the adware, but as far as diagnosing any slowness, you are back to square one.

Reply

Answer 8

cmyk5199 Author

Level 1

8 points

Feb 8, 2016 7:09 PM in response to etresoft

Hi there --

Here is my latest Etre soft report. I see that there is lots of AppEH going on. Have no idea what that is or how to get rid of it. Please help this machine not to get thrown out of the window! TYA!!!!

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-08 22:04:37

Download EtreCheck from http://etrecheck.com

Runtime 3:08

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

Computer is slow as molasses, beach balling and web browsers crashing. Ugh.

Hardware Information: ⓘ

Mac mini (Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini7,1

1 1.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

Intel HD Graphics 5000

VX2739 Series 1920 x 1080

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about one day

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.89 GB (262.74 GB free)

Core Storage: disk0s2 499.25 GB Online

USB Information: ⓘ

Seagate Expansion 1 TB

EFI (disk2s1) <not mounted> : 210 MB

Seagate Expansion Drive (disk2s2) /Volumes/Seagate Expansion Drive : 999.86 GB (558.77 GB free)

Apple Inc. MacBook Air SuperDrive

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[loaded] 159 Apple tasks

[running] 77 Apple tasks

System Launch Daemons: ⓘ

[loaded] 194 Apple tasks

[running] 93 Apple tasks

Launch Daemons: ⓘ

[failed] com.adobe.fpsaud.plist [Support]

[loaded] com.ea.origin.ESHelper.plist [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

Other Apps: ⓘ

[running] com.etresoft.EtreCheck.69152

[running] jp.co.Canon.bj.scan.network.scannerselector2.70752

Internet Plug-ins: ⓘ

FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.185 - SDK 10.6 Outdated! Update

Default Browser: Version: 601 - SDK 10.11

SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Support]

Unity Web Player: Version: UnityPlayer version 5.0.1f1 - SDK 10.6 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

3rd Party Preference Panes: ⓘ

Flash Player [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.89 GB Disk used: 236.15 GB

Destinations:

Seagate Expansion Drive [Local]

Total size: 999.86 GB

Total number of backups: 68

Oldest backup: 12/22/14, 12:09 AM

Last backup: 2/8/16, 9:58 PM

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 236.15 GB X 3)

Top Processes by CPU: ⓘ

100% AppEH

3% WindowServer

3% kernel_task

2% steam_osx(2)

1% mds_stores

Top Processes by Memory: ⓘ

769 MB kernel_task

467 MB softwareupdated

287 MB iconservicesagent(4)

279 MB com.apple.WebKit.WebContent(3)

270 MB mdworker(24)

Virtual Memory Information: ⓘ

51 MB Free RAM

7.95 GB Used RAM (2.20 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Feb 8, 2016, 07:16:17 AM /Library/Logs/DiagnosticReports/AppEH_2016-02-08-071617_[redacted].cpu_resource .diag [Details]

/Users/USER/Library/Application Support/Swissfist/Swissfist.app/Contents/MacOS/AppEH

Feb 7, 2016, 04:11:45 PM /Library/Logs/DiagnosticReports/Origin_2016-02-07-161145_[redacted].hang

/Applications/Origin.app/Contents/MacOS/Origin

Feb 7, 2016, 04:07:17 PM Self test - passed

Feb 7, 2016, 04:41:56 AM /Library/Logs/DiagnosticReports/webfilterproxyd_2016-02-07-044156_[redacted].cr ash

/System/Library/PrivateFrameworks/WebContentAnalysis.framework/Versions/A/Resou rces/webfilterproxyd

Feb 7, 2016, 01:31:35 AM /Library/Logs/DiagnosticReports/AppEH_2016-02-07-013135_[redacted].cpu_resource .diag [Details]

Reply

Answer 9

lllaass

Level 10

210,411 points

Feb 9, 2016 1:19 AM in response to cmyk5199

Have you tried this as suggested in my previous reply:

What is AppEH, and how do I get rid of it permanently?

Reply

Answer 10

etresoft

Level 8

46,312 points

Feb 9, 2016 5:15 AM in response to cmyk5199

Hello again cmyk5199,

It looks like OS X is trying to be helpful and re-launching apps for you, including adware. Restart again, but this time, uncheck the "Reopen Windows when logging back in" option as described here: OS X Yosemite: Quit apps

I will improve EtreCheck's adware detection based on what you have experienced.

Reply

Answer 11

cmyk5199 Author

Level 1

8 points

Feb 10, 2016 2:40 PM in response to etresoft

Hi there -- I was not getting this option about opening the windows again after restart. So I went into Activity Monitor and when I saw the AppEH running (at like 95%), I just deleted it, then restarted. I haven't jumped back on yet -- been busy with work on my other computer. Will check it out tonite to see if that helped. Thanks!!

Reply