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iphone 6 plus had gray screen and went black and won't turn back on

iPhone had gray horizontal lines then went black and will not turn on.

iPhone 6 Plus

Posted on Feb 4, 2016 9:11 PM

Reply
1 reply

Feb 6, 2016 8:57 AM in response to sullysnana

Hi sullysnana,


Welcome to the Apple Support Communities! I'm sorry to hear you are having these issues with your iPhone. If your iPhone won't start up or is otherwise not responding at all, you may find the information and troubleshooting steps outlined in the following article helpful:


If your iPhone, iPad, or iPod touch doesn't respond or won't turn on - Apple Support


Regards

iphone 6 plus had gray screen and went black and won't turn back on

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