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All replies
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Helpful answers
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Feb 4, 2016 11:32 PM in response to APPLE8899by chroot,Lost mode enables a firmware lock which prevents being able to boot to recovery mode.
You need to enter the four digit pin correctly or take it to an Apple Retail Store or Apple Authorized Service Provider.
If your Mac is lost or stolen - Apple Support
How do I unlock my Mac?
Once you locate your Mac, you can unlock it by entering your passcode on the lock screen. If you forget your passcode, you'll need to take your Mac to an Apple Authorized Service Provider along with your proof of purchase.
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Feb 4, 2016 11:52 PM in response to chrootby APPLE987987,Where could I find the four digital pin code? thanks.
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Feb 4, 2016 11:57 PM in response to APPLE987987by chroot,Unless you have previously written it down, you won't be able to find it anywhere.
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Feb 5, 2016 12:22 AM in response to APPLE987987by chroot,If you do not know your four digit passcode to unlock the computer then your only option is to take it in. The computer needs to have some of the firmware located on the logic board flashed to remove the lock. The passcode is located in this firmware which cannot be remotely accessed. Apple cannot create a new passcode and they do not have a record of the current passcode. Apple can remove the passcode after you bring it to an Apple Retail Store or Apple Authorized Service Provider with a copy of your proof of purchase.
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Feb 5, 2016 12:50 AM in response to chrootby APPLE987987,thanks for your explanation. Logically the thief who stolen my apple id could setup this pin code remotely, why I can't reset the pin code by myself. I can't persuade myself to believe that. Apple has somehow reset my apple id to me and now I have full control of my apple id. I mean when thief control my apple id, he could locked my macbook remotely, why I couldn't reset the pin code after I got my apple id back. It's ridiculous.
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Feb 5, 2016 1:01 AM in response to chrootby APPLE987987,The situation is that I am in New Zealand, this country hasn't an apple store at all. I went to a authorized provider like yoobee they said no you need paid several hundreds dollars to apple to buy a software to fix your problem. It's really *****.
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Feb 5, 2016 1:28 AM in response to APPLE987987by K Shaffer,Another option may be to discuss this matter with an Australia Apple Store to see if they could
help you solve this issue with your MacBook Pro, even though you'd pay to ship it there & back...
Or an officially sanctioned AASP; if provided adequate proof of your ownership.
Was your MacBook Pro was recovered by a law enforcement agency and returned to you...
and was 'Find My Mac' enabled -- or what was the process involved to get the Mac back?
The computer would still have to be presented along with evidence of ownership to resolve this.
PS: do you have two AppleIDs or two ASC accounts?
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Feb 5, 2016 1:46 AM in response to K Shafferby APPLE987987,Thanks for your reply. My macbookpro wasn't stolen. The hacker just stole my apple ID and set my mbp to lost mode. I have purchase evidence like invoice and email.
Thief could lock my macbook through my apple ID even he didn't touch it physically, but the owner can't do anything after he controls his apple ID. what's the problem and logic inside this? I can't understand.
And more, my stolen apple id used icloud.com and I searched in some forums and I found there are so many icloud.com IDs were hacked by same person. He asked you to pay some money to get you id back. I spent 3 months to call apple to solve my problem. Finally apple reset my apple id password, but my mbp is still in lost mode.
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Feb 5, 2016 1:54 AM in response to APPLE987987by chroot,The end result will be the computer taken to an Apple Retail Store or Apple Authorized Service Provider to have the passcode lock removed. At this point I would call your region's AppleCare support to explain the situation.
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Feb 5, 2016 2:03 AM in response to chrootby APPLE987987,so that's the apple policy in spite how rude and dirty it is, we have to follow it. I mean that's game rules if you want to play a beautiful mbp.......I can't say anything more. who cares?
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Feb 5, 2016 3:45 AM in response to APPLE987987by K Shaffer,This situation sounds as though it began with something described here as:
Phony "tech support" / "ransomware" popups and web pages
Once the scammer is given remote control of the computer (in an attempt
to be rid of the phony scam, desperate people sometimes do this instead
of learning how to Quit the web Browser to re-gain control of their Mac...)
they can go as far as your situation; they do this to not only get money from
scared computer users, also to attempt to hijack personal fiscal information.
If the situation started with the 'phony' scam, and it went to this last state...
not only credit card numbers, personal info, etc stored in computer were all
then subject to compromise & copying by the scammer; with that door open.
Not sure if you could restore function of the computer by installing a new
hard drive or replacement storage of same type as the unit had when new.
Or if there is a firmware or other block in the actual logic board inside the
Mac which would not allow anyone to fix the problem by swapping hardware.
This aspect, if enacted by Lost Mode or may require Apple Software, that a
small shop in NZ may not be willing to purchase. If they are authorized they
could request an official copy. Maybe a different Authorized Apple Specialist
or Service Provider may be able to fix the problem, at less cost to you.
Did you look through the online support to see if a list of authorized
service providers appeared? I used to have a link, but appear to have
that no longer. One where you get a list of businesses or any apple
stores if in your area; and maps with phone numbers.
http://www.apple.com/nz/support/contact/
Find Locations:
https://locate.apple.com/nz/en/
Did you try the premium businesses in this locator map?
Auckland
https://locate.apple.com/nz/en/service/?pt=4&lat=-36.8483375&lon=174.7627499
wellington
https://locate.apple.com/nz/en/service/?pt=4&lat=-41.2925488&lon=174.7733654
Anyway, the issue here has become escalated to another problem from the
initial symptom, that likely is why the whole event took place, originally...
Other similar situations could be part of the original event. The scam can go
that far; and some get their straight away even if you were to up pay, first.
And that's all it takes...
Sorry to not be of much help in this matter.
