onelostdog

Level 1 (0 points)

Q: where is my verification code?

Please could someone help me?

I've been using my Primary Email Address as my login details on iCloud since 2012 - with the recent purchase of the Late 2015 4K Retina iMac, I've used these SAME login details with iCloud only for it to inform me that the Account hasn't yet been "Activated" and has sent a Verification Code to the Primary Email given, of which I have NOT received.

After a gruelling long night, I've found that "multiple" sub-accounts could be the cause of my problem.

Could someone PLEASE shed a light on how to resolve my issue and retrieve my Uploaded Data?

iMac (Retina 4K, 21.5-inch, Late 2015), OS X El Capitan (10.11.3)

Posted on Feb 4, 2016 10:49 PM

I have this question too

Q: where is my verification code?

All replies

Helpful answers

by brenden dv,

brenden dv Feb 6, 2016 9:58 AM in response to onelostdog
Community Specialists

Feb 6, 2016 9:58 AM in response to onelostdog

Hi onelostdog,

Thanks for using the Apple Support Communities. I'm sorry to hear you are having these issues with your iCloud account and your new iMac. I'm a bit unclear on the exact nature of what you are seeing or describing (for example, the exact text of the message regarding Activation or the point about multiple sub-accounts), but if you are having issues with a Verification email, you may find the following article helpful:

If you didn't receive your verification or reset email - Apple Support

Note: Based on your description, you may also be talking about Two-Factor Authentication or Two-Step Verification (similarly named, but very different). If that is the case, you may also find these articles helpful:

Availability of two-factor authentication in iOS 9 and OS X El Capitan - Apple Support
Frequently asked questions about two-step verification for Apple ID - Apple Support

Regards
Reply options

Link to this post