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I am unable to launch the app store and netflix is not loading on my 4th gen apple tv.


my internet connection works fine.


I did a hard reboot, reset my device and reset my Modem


I am able to play games like Cross Road, but the app store, Hulu, Netflix, and Crackle (just to name a few) will not launch.

Apple TV

Posted on Feb 5, 2016 7:08 AM

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1 reply

Feb 5, 2016 7:11 AM in response to mbadillo351

Welcome to the Apple Community.


my internet connection works fine.


That doesn't appear to be the case to me.


Problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.


You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.


Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.


There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.


The following article(s) may help you.


Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Sources of Interference

Wifi Diagnostic Software (for Mac users)


You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

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