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Macbook air,trouble with camera.

My macbook air dont work with capitan update, say 'camera no available, connect a camera. help please

MacBook Air (13-inch Mid 2012), OS X El Capitan (10.11.3)

Posted on Feb 5, 2016 11:43 AM

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Question marked as Best reply

Posted on Feb 5, 2016 11:51 AM

Is this the built-in camera?


Try resetting the SMC and NVRAM


How to Reset NVRAM on your Mac - Apple Support

Resetting the System Management Controller (SMC) on your Mac - Apple Support

4 replies

Feb 8, 2016 11:03 AM in response to Pmintz25

I have the same problem as the discussion topic points to, and it is indeed the internal camera not working.


Below is all the information I can think of related to this issue:


  • It does not show up in the system information dialog
  • The only third party apps I have using the camera is Skype
  • It just stopped working after updating to El Capitan 10.11.3
  • I have tried both the methods suggested and it did unfortunately not resolve the issue
  • Model is MacBook Air late 2014

Mar 10, 2016 8:48 AM in response to kevinbr75

kevinbr75 wrote:... Reset NVRAM or SMC did not fix issue.


One of these will fix your camera problem:


(1) If restarting your Mac doesn't fix the problem,


(2) use Apple's http://support.apple.com/kb/HT2090.


(BTW - The Troubleshooting article calls the camera an "iSight". However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your built-in camera, the same info and troubleshooting applies.)


Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account. Do NOT use the "Guest" account for this test. If you do not have more than one user account for the testing, create a new one now. If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.


A "Standard" user account is all you need for testing.


(3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive. Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.


(4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.



Message was edited by: EZ Jim


Mac OSX 10.11.3

Macbook air,trouble with camera.

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