Looks like no oneโ€™s replied in a while. To start the conversation again, simply ask a new question.

Why is my new (Nov 2015) iMac such an old model?

This what is listed for my iMac- iMac (21.5-inch, Late 2013)


Why wasn't I informed that if I had been able to spend a little bit more I could have gotten a newer model, a 27 inch model, and one that is speedier.


Makes me mad. I posted a problem with slowness and spinning beach ball yesterday and I got some good info which has helped.


But today I timed it from turning it o0n until it was useable (boot) and the time it took was 4 min. 45 sec. Isn't that a little outlandish.

iMac, OS X El Capitan (10.11), 16 GB of RAM

Posted on Feb 5, 2016 11:57 AM

Reply
27 replies

Feb 5, 2016 12:19 PM in response to Mr Pixel

The answer is your computer was likely originally made available for sale in late 2013. Run the report Csound1 recommends and it will tell you which model you have and also post the report as suggested. Once we look at the report we can look for obvious issues. You can also click the Apple symbol in the upper left of the display and select About this Mac and it should tell you too. You make no mention of where you bought the computer so we have no idea how to answer anything else.

Feb 5, 2016 1:51 PM in response to Mr Pixel

If the specifications for your iMac (21.5-inch, Late 2013) model are as follows:


Introduced September 2013

Discontinued October 2015

Model Identifier iMac14,1 or iMac14,3

Model Number A1418

EMC 2638

Order Number ME086LL/A (2.7 GHz), ME087LL/A (2.9 GHz)


{per specification data from MacTracker app http://mactracker.ca download}

This model would have been considered current in October 2015, in retail.

Some shops may have gotten newer stock in about that time, as available.


The advice to use the Etrecheck app to see what's going on in the Mac

is generally a good idea, since there may be something slowing it down...


Good luck! ๐Ÿ™‚

Feb 5, 2016 3:16 PM in response to Csound1

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-05 14:20:19

Download EtreCheck from http://etrecheck.com

Runtime 6:37

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: โ“˜

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: โ“˜

Intel Iris Pro

iMac 1920 x 1080


System Software: โ“˜

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information: โ“˜

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

1Soolin (disk1) / : 999.01 GB (657.85 GB free)

Core Storage: disk0s2 999.35 GB Online


USB Information: โ“˜

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

TSST Inc SES084D

Canon MX920 series

Mitsumi Electric Apple Optical USB Mouse


Thunderbolt Information: โ“˜

Apple Inc. thunderbolt_bus


Configuration files: โ“˜

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 4


Gatekeeper: โ“˜

Mac App Store and identified developers


Kernel Extensions: โ“˜

/Applications/TechTool Pro 8.app

[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.11) [Support]

[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.11) [Support]


/Applications/Toast 11 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]


/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.8) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.8) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.8) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.8) [Support]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]

[not loaded] com.cy.iokit.Morpheus (1.4) [Support]

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Support]

[not loaded] com.twowire.MacPortX (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXEnetShim (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXVersionChecker (1.0.0d2) [Support]

[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]


System Launch Agents: โ“˜

[loaded] 156 Apple tasks

[running] 80 Apple tasks


System Launch Daemons: โ“˜

[loaded] 196 Apple tasks

[running] 92 Apple tasks


Launch Agents: โ“˜

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.CS5ServiceManager.plist [Support]

[running] com.canon.MFManager.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.maintain.LogOut.plist [Support]

[loaded] com.maintain.PurgeInactiveMemory.plist [Support]

[loaded] com.maintain.Restart.plist [Support]

[loaded] com.maintain.ShutDown.plist [Support]

[loaded] com.maintain.Sleep.plist [Support]

[running] com.maintain.SystemEvents.plist [Support]

[running] com.micromat.TechToolProAgent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[loaded] com.quark.quarkupdate.agent.plist [Support]

[loaded] org.macosforge.xquartz.startx.plist [Support]


Launch Daemons: โ“˜

[loaded] com.adobe.SwitchBoard.plist [Support]

[running] com.adobe.adobeupdatedaemon.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.versioncueCS4.plist [Support]

[loaded] com.barebones.authd.plist [Support]

[loaded] com.barebones.bbedit.plist [Support]

[running] com.bombich.ccchelper.plist [Support]

[loaded] com.charlessoft.pacifist.helper.plist [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper.plist [Support]

[running] com.crashplan.engine.plist [Support]

[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist [Support]

[loaded] com.github.GitHub.GHInstallCLI.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.maintain.HideSpotlightMenuBarIcon.plist [Support]

[running] com.micromat.TechToolProDaemon.plist [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.noiseindustries.FxFactory.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.quark.quarkupdate.plist [Support]

[loaded] com.teamviewer.Helper.plist [Support]

[loaded] jp.co.canon.MasterInstaller.plist [Support]

[loaded] net.sourceforge.MonolingualHelper.plist [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]

[loaded] org.virtualbox.startup.plist [Support]

[loaded] One Apple task


User Launch Agents: โ“˜

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.ARM.[...].plist [Support]

[loaded] com.bittorrent.BitTorrent.plist [Support]

[loaded] com.facebook.videochat.[redacted].plist [Support]

[loaded] com.iobit.AMCUpdate.plist [Support]

[loaded] org.virtualbox.vboxwebsrv.plist [Support]


User Login Items: โ“˜

PopChar Application (/Applications/Utilities/PopChar.app)

Go for Gmail Application (/Applications/Go for Gmail.app)

Dropbox Application (/Applications/Dropbox.app)

CrashPlan menu bar Application Hidden (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Cocktail Application (/Applications/Cocktail.app)


Other Apps: โ“˜

[running] com.apple.xpc.launchd.oneshot.0x10000002.Mail Designer

[running] com.apple.xpc.launchd.oneshot.0x10000003.Go for Gmail

[running] com.code42.b42menuextra.150432

[running] com.etresoft.EtreCheck.209632

[loaded] com.fiplab.gmailoginhelper

[loaded] com.fiplab.goforgmail.37152

[running] com.getdropbox.dropbox.20512

[running] com.iOSinstaller.updd

[running] com.macility.popchar3.82912

[failed] com.seagate.TBDecorator.plist

[running] jp.co.canon.ij.ica.scanner5.88032.7B3D3F11-B3E0-4BC0-8263-3C063191BF96


Internet Plug-ins: โ“˜

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

EPPEX Plugin: Version: 10.0 [Support]

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]

WacomNetscape: Version: 1.1.0-5 [Support]

Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Support]

iPhotoPhotocast: Version: 7.0

PepperFlashPlayer: Version: 18.0.0.232 - SDK 10.6 [Support]

RealPlayer Plugin: Version: Unknown [Support]

RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Support]

DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

Yahoo! Installer 3: Version: 1.0.128 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

VLC Plugin: Version: 1.0.5 [Support]

XStandard: Version: Unknown [Support]

Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]

MeetingJoinPlugin: Version: Unknown - SDK 10.2 [Support]

CoolirisWebKitPlugin: Version: Unknown [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Support]

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]

WacomSafari: Version: 1.1.0-5 [Support]

JavaAppletPlugin: Version: Java 8 Update 71 build 15 Check version

OfficeLiveBrowserPlugin: Version: 12.2.0 [Support]


User internet Plug-ins: โ“˜

Picasa: Version: 1.0 [Support]

RocketEngine: Version: Unknown

fbplugin_1_0_1: Version: Unknown [Support]

UploadManager: Version: Unknown

WbeTools64_14: Version: 1.0.23.53 ยฉ 2013 - SDK 10.6 [Support]

fbplugin_1_0_3: Version: Unknown [Support]

BlueStacks Install Detector: Version: Unknown

BrowserPlus_2.7.1: Version: 2.7.1 [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

ContentManager: Version: Unknown

fileEditTool64_15: Version: 1.0.35.65 ยฉ 2013 - SDK 10.6 [Support]


Safari Extensions: โ“˜

TextMood

DictionarySearch

InvisibleHand


Audio Plug-ins: โ“˜

JackRouter: Version: JackRouter [Support]


User iTunes Plug-ins: โ“˜

Flash Player: Version: 9.0.159.0 [Support]


3rd Party Preference Panes: โ“˜

Akamai NetSession Preferences [Support]

AppTrap [Support]

CepstralVoices [Support]

Flash Player [Support]

Flip4Mac WMV [Support]

GoPro [Support]

Java [Support]

Paragon NTFS for Mac ยฎ OS X [Support]

Perian [Support]

Quark Update Preferences [Support]

TechTool Protection [Support]


Time Machine: โ“˜

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

1Soolin: Disk size: 999.01 GB Disk used: 341.16 GB

Destinations:

8Soolin [Local]

Total size: 3.00 TB

Total number of backups: 18

Oldest backup: 1/22/16, 9:13 AM

Last backup: 1/27/16, 11:52 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.01 GB X 3)


Top Processes by CPU: โ“˜

48% installd

5% mds

5% fseventsd

3% WindowServer

2% kernel_task


Top Processes by Memory: โ“˜

1.22 GB installd

1.11 GB kernel_task

688 MB com.apple.WebKit.WebContent(2)

655 MB Go for Gmail

590 MB mds_stores


Virtual Memory Information: โ“˜

5.68 GB Free RAM

10.00 GB Used RAM (4.25 GB Cached)

0 B Swap Used


Diagnostics Information: โ“˜

Feb 5, 2016, 01:21:01 PM Self test - passed

Feb 4, 2016, 05:57:45 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-175745_[redacted].hang

/Applications/Adobe/*/LightShop.app/Contents/MacOS/LightShop

Feb 4, 2016, 05:24:06 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-172406_[redacted].cpu_reso urce.diag [Details]

Feb 3, 2016, 12:08:18 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2016-02-03-120818_[redacted].cpu_resource.diag [Details]

/Applications/Adobe/*/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

Feb 2, 2016, 11:11:22 PM /Library/Logs/DiagnosticReports/installd_2016-02-02-231122_[redacted].cpu_resou rce.diag [Details]

/System/Library/PrivateFrameworks/PackageKit.framework/Resources/installd

Feb 5, 2016 3:33 PM in response to Mr Pixel

I'm not surprised what with all those login items you have (Launch Demons/Agents) as well as the bit torrent. You should get rid of the torrent and trim down your launch items. There is no need for all of those things to launch when you boot or wake up the Mac - they can be launched as needed. I'm not familiar with quite a few of what you've got, but you have loaded your Mac with an amazing array of third party apps.


As for your model: it depends on which specs you order; that information is available online. As long as it does what you need it to do, just use it; there is always something bigger, better, and newer coming out the minute you walk out the door.

Feb 5, 2016 4:49 PM in response to Mr Pixel

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-05 18:44:18

Download EtreCheck from http://etrecheck.com

Runtime 5:19

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: โ“˜

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: โ“˜

Intel Iris Pro

iMac 1920 x 1080


System Software: โ“˜

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information: โ“˜

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

1Soolin (disk1) / : 999.01 GB (655.16 GB free)

Core Storage: disk0s2 999.35 GB Online


USB Information: โ“˜

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

TSST Inc SES084D

Canon MX920 series

Mitsumi Electric Apple Optical USB Mouse


Thunderbolt Information: โ“˜

Apple Inc. thunderbolt_bus


Configuration files: โ“˜

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 4


Gatekeeper: โ“˜

Mac App Store and identified developers


Kernel Extensions: โ“˜

/Applications/TechTool Pro 8.app

[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.11) [Support]

[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.11) [Support]


/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (5.0.8) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (5.0.8) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (5.0.8) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (5.0.8) [Support]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]

[not loaded] com.cy.iokit.Morpheus (1.4) [Support]

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

[not loaded] com.twowire.MacPortX (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXEnetShim (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXVersionChecker (1.0.0d2) [Support]

[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]


System Launch Agents: โ“˜

[loaded] 155 Apple tasks

[running] 81 Apple tasks


System Launch Daemons: โ“˜

[loaded] 200 Apple tasks

[running] 88 Apple tasks


Launch Agents: โ“˜

[running] com.canon.MFManager.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[running] com.maintain.SystemEvents.plist [Support]

[running] com.micromat.TechToolProAgent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[loaded] com.quark.quarkupdate.agent.plist [Support]


Launch Daemons: โ“˜

[running] com.bombich.ccchelper.plist [Support]

[running] com.crashplan.engine.plist [Support]

[running] com.micromat.TechToolProDaemon.plist [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] jp.co.canon.MasterInstaller.plist [Support]

[loaded] One Apple task


User Login Items: โ“˜

PopChar Application (/Applications/Utilities/PopChar.app)

Go for Gmail Application (/Applications/Go for Gmail.app)

Dropbox Application (/Applications/Dropbox.app)

CrashPlan menu bar Application Hidden (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Cocktail Application (/Applications/Cocktail.app)


Other Apps: โ“˜

[running] com.code42.b42menuextra.150432

[running] com.etresoft.EtreCheck.209632

[loaded] com.fiplab.gmailoginhelper

[running] com.fiplab.goforgmail.37152

[running] com.getdropbox.dropbox.20512

[running] com.iOSinstaller.updd

[running] com.macility.popchar3.82912

[running] jp.co.canon.ij.ica.scanner5.88032.DB22AEF6-F4DF-4FEC-9C02-82C11A161EA4


Internet Plug-ins: โ“˜

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

EPPEX Plugin: Version: 10.0 [Support]

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]

WacomNetscape: Version: 1.1.0-5 [Support]

Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Support]

iPhotoPhotocast: Version: 7.0

PepperFlashPlayer: Version: 18.0.0.232 - SDK 10.6 [Support]

RealPlayer Plugin: Version: Unknown [Support]

RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Support]

DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

Yahoo! Installer 3: Version: 1.0.128 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

VLC Plugin: Version: 1.0.5 [Support]

XStandard: Version: Unknown [Support]

Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]

MeetingJoinPlugin: Version: Unknown - SDK 10.2 [Support]

CoolirisWebKitPlugin: Version: Unknown [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Support]

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]

WacomSafari: Version: 1.1.0-5 [Support]

JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

OfficeLiveBrowserPlugin: Version: 12.2.0 [Support]


User internet Plug-ins: โ“˜

Picasa: Version: 1.0 [Support]

RocketEngine: Version: Unknown

fbplugin_1_0_1: Version: Unknown [Support]

UploadManager: Version: Unknown

WbeTools64_14: Version: 1.0.23.53 ยฉ 2013 - SDK 10.6 [Support]

fbplugin_1_0_3: Version: Unknown [Support]

BlueStacks Install Detector: Version: Unknown

BrowserPlus_2.7.1: Version: 2.7.1 [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

ContentManager: Version: Unknown

fileEditTool64_15: Version: 1.0.35.65 ยฉ 2013 - SDK 10.6 [Support]


Safari Extensions: โ“˜

TextMood

DictionarySearch

InvisibleHand


Audio Plug-ins: โ“˜

JackRouter: Version: JackRouter [Support]


User iTunes Plug-ins: โ“˜

Flash Player: Version: 9.0.159.0 [Support]


3rd Party Preference Panes: โ“˜

Akamai NetSession Preferences [Support]

AppTrap [Support]

CepstralVoices [Support]

Flash Player [Support]

Flip4Mac WMV [Support]

GoPro [Support]

Java [Support]

Paragon NTFS for Mac ยฎ OS X [Support]

Perian [Support]

Quark Update Preferences [Support]

TechTool Protection [Support]


Time Machine: โ“˜

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

1Soolin: Disk size: 999.01 GB Disk used: 343.85 GB

Destinations:

8Soolin [Local]

Total size: 3.00 TB

Total number of backups: 18

Oldest backup: 1/22/16, 9:13 AM

Last backup: 1/27/16, 11:52 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.01 GB X 3)


Top Processes by CPU: โ“˜

10% Go for Gmail

4% WindowServer

4% kernel_task

1% PopChar

0% fontd


Top Processes by Memory: โ“˜

1.08 GB kernel_task

639 MB mds_stores

393 MB Go for Gmail

246 MB com.apple.WebKit.WebContent(2)

147 MB Dropbox


Virtual Memory Information: โ“˜

10.00 GB Free RAM

6.08 GB Used RAM (2.94 GB Cached)

0 B Swap Used


Diagnostics Information: โ“˜

Feb 5, 2016, 06:09:58 PM Self test - passed

Feb 4, 2016, 05:57:45 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-175745_[redacted].hang

/Applications/Adobe/*/LightShop.app/Contents/MacOS/LightShop

Feb 4, 2016, 05:24:06 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-172406_[redacted].cpu_reso urce.diag [Details]

Feb 3, 2016, 12:08:18 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2016-02-03-120818_[redacted].cpu_resource.diag [Details]

/Applications/Adobe/*/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

Feb 2, 2016, 11:11:22 PM /Library/Logs/DiagnosticReports/installd_2016-02-02-231122_[redacted].cpu_resou rce.diag [Details]

/System/Library/PrivateFrameworks/PackageKit.framework/Resources/installd

Feb 5, 2016 5:43 PM in response to Mr Pixel

You might want to check this:


https://discussions.apple.com/thread/7034142?start=15&tstart=0


which discusses this: com.iOSinstaller.updd. If this is malware/adware, then you most likely got that from visiting a questionable site (such as bit torrent, but there are plenty of others).


Unfortunately, I am at a loss here as I've never seen so many third party apps I've never heard of, so hopefully someone else will chime in. My fix would be to erase and start from scratch, leaving most apps/plugins behind unless they were absolutely necessary. The more you add, the more you are messing with your system.

Feb 6, 2016 4:46 PM in response to Mr Pixel

Here is the latest EtrCheck Report. After accomplishing quite a bit of flotsam removal. It states the Performance as; EXCELLENT.


EtreCheck version: 2.9.3 (253)

Report generated 2016-02-06 11:45:56

Download EtreCheck from http://etrecheck.com

Runtime 2:15

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: โ“˜

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: โ“˜

Intel Iris Pro

iMac 1920 x 1080


System Software: โ“˜

OS X El Capitan 10.11.3 (15D21) - Time since boot: about 3 hours


Disk Information: โ“˜

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

1Soolin (disk1) / : 999.01 GB (650.91 GB free)

Core Storage: disk0s2 999.35 GB Online


USB Information: โ“˜

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

TSST Inc SES084D

Canon MX920 series

Mitsumi Electric Apple Optical USB Mouse


Thunderbolt Information: โ“˜

Apple Inc. thunderbolt_bus


Configuration files: โ“˜

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 4


Gatekeeper: โ“˜

Mac App Store and identified developers


Kernel Extensions: โ“˜

/Applications/TechTool Pro 8.app

[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.11) [Support]

[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.11) [Support]


/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.14) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.14) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.14) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.14) [Support]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]

[not loaded] com.cy.iokit.Morpheus (1.4) [Support]

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

[not loaded] com.twowire.MacPortX (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXEnetShim (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXVersionChecker (1.0.0d2) [Support]

[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]


System Launch Agents: โ“˜

[loaded] 154 Apple tasks

[running] 82 Apple tasks


System Launch Daemons: โ“˜

[loaded] 200 Apple tasks

[running] 88 Apple tasks


Launch Daemons: โ“˜

[loaded] One Apple task


User Launch Agents: โ“˜

[loaded] org.virtualbox.vboxwebsrv.plist [Support]


User Login Items: โ“˜

PopChar Application (/Applications/Utilities/PopChar.app)

Go for Gmail Application (/Applications/Go for Gmail.app)

Dropbox Application (/Applications/Dropbox.app)

CrashPlan menu bar Application Hidden (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Cocktail Application (/Applications/Cocktail.app)


Other Apps: โ“˜

[running] com.bombich.ccchelper

[running] com.canon.MFManager

[running] com.code42.b42menuextra.150432

[running] com.crashplan.engine

[running] com.etresoft.EtreCheck.209632

[loaded] com.fiplab.gmailoginhelper

[running] com.fiplab.goforgmail.37152

[running] com.getdropbox.dropbox.20512

[loaded] com.google.keystone.system.agent

[running] com.iOSinstaller.updd

[running] com.macility.popchar3.82912

[running] com.maintain.SystemEvents

[running] com.micromat.TechToolProAgent

[running] com.micromat.TechToolProDaemon

[loaded] com.microsoft.autoupdate.helpertool

[loaded] com.microsoft.office.licensing.helper

[loaded] com.oracle.java.Helper-Tool

[loaded] com.oracle.java.Java-Updater

[loaded] com.quark.quarkupdate.agent

[loaded] jp.co.canon.MasterInstaller

[running] jp.co.canon.ij.ica.scanner5.88032.F72D0A36-DCF3-4363-A7F7-A3AD71DF80A1


Internet Plug-ins: โ“˜

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

EPPEX Plugin: Version: 10.0 [Support]

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]

WacomNetscape: Version: 1.1.0-5 [Support]

Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Support]

iPhotoPhotocast: Version: 7.0

PepperFlashPlayer: Version: 18.0.0.232 - SDK 10.6 [Support]

RealPlayer Plugin: Version: Unknown [Support]

RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Support]

DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

Yahoo! Installer 3: Version: 1.0.128 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

VLC Plugin: Version: 1.0.5 [Support]

XStandard: Version: Unknown [Support]

Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]

MeetingJoinPlugin: Version: Unknown - SDK 10.2 [Support]

CoolirisWebKitPlugin: Version: Unknown [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Support]

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]

WacomSafari: Version: 1.1.0-5 [Support]

JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

OfficeLiveBrowserPlugin: Version: 12.2.0 [Support]


User internet Plug-ins: โ“˜

Picasa: Version: 1.0 [Support]

RocketEngine: Version: Unknown

fbplugin_1_0_1: Version: Unknown [Support]

UploadManager: Version: Unknown

WbeTools64_14: Version: 1.0.23.53 ยฉ 2013 - SDK 10.6 [Support]

fbplugin_1_0_3: Version: Unknown [Support]

BlueStacks Install Detector: Version: Unknown

BrowserPlus_2.7.1: Version: 2.7.1 [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

ContentManager: Version: Unknown

fileEditTool64_15: Version: 1.0.35.65 ยฉ 2013 - SDK 10.6 [Support]


Safari Extensions: โ“˜

TextMood

DictionarySearch

InvisibleHand


Audio Plug-ins: โ“˜

JackRouter: Version: JackRouter [Support]


User iTunes Plug-ins: โ“˜

Flash Player: Version: 9.0.159.0 [Support]


3rd Party Preference Panes: โ“˜

Akamai NetSession Preferences [Support]

AppTrap [Support]

CepstralVoices [Support]

Flash Player [Support]

Flip4Mac WMV [Support]

GoPro [Support]

Java [Support]

Paragon NTFS for Mac ยฎ OS X [Support]

Perian [Support]

Quark Update Preferences [Support]

TechTool Protection [Support]


Time Machine: โ“˜

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

1Soolin: Disk size: 999.01 GB Disk used: 348.10 GB

Destinations:

8Soolin [Local]

Total size: 3.00 TB

Total number of backups: 18

Oldest backup: 1/22/16, 9:13 AM

Last backup: 1/27/16, 11:52 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.01 GB X 3)


Top Processes by CPU: โ“˜

3% loginwindow

2% kernel_task

1% WindowServer

1% fontd

0% distnoted(3)


Top Processes by Memory: โ“˜

1.09 GB kernel_task

868 MB Go for Gmail

737 MB com.apple.WebKit.WebContent(4)

410 MB mds_stores

197 MB mdworker(8)


Virtual Memory Information: โ“˜

8.34 GB Free RAM

7.66 GB Used RAM (2.50 GB Cached)

0 B Swap Used


Diagnostics Information: โ“˜

Feb 6, 2016, 07:45:09 AM Self test - passed

Feb 4, 2016, 05:57:45 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-175745_[redacted].hang

/Applications/Adobe/*/LightShop.app/Contents/MacOS/LightShop

Feb 4, 2016, 05:24:06 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-172406_[redacted].cpu_reso urce.diag [Details]

Feb 3, 2016, 12:08:18 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2016-02-03-120818_[redacted].cpu_resource.diag [Details]

/Applications/Adobe/*/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

Feb 7, 2016 11:36 AM in response to Mr Pixel

My last ETRCheck stated that my iMac Performance: Excellent. After removing some more offending items I ran yet another EtrCheck and this one listed it as Performance: Below Average


Here it is. PLEASE HELP!


EtreCheck version: 2.9.3 (253)

Report generated 2016-02-07 13:15:35

Download EtreCheck from http://etrecheck.com

Runtime 5:35

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: โ“˜

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: โ“˜

Intel Iris Pro

iMac 1920 x 1080


System Software: โ“˜

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information: โ“˜

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

1Soolin (disk1) / : 999.01 GB (651.45 GB free)

Core Storage: disk0s2 999.35 GB Online


USB Information: โ“˜

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

TSST Inc SES084D

Canon MX920 series

Mitsumi Electric Apple Optical USB Mouse


Thunderbolt Information: โ“˜

Apple Inc. thunderbolt_bus


Configuration files: โ“˜

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 4


Gatekeeper: โ“˜

Mac App Store and identified developers


Kernel Extensions: โ“˜

/Applications/Utilities/TechTool Pro 8.app

[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.11) [Support]

[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.11) [Support]


/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (5.0.14) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (5.0.14) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (5.0.14) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (5.0.14) [Support]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]

[not loaded] com.cy.iokit.Morpheus (1.4) [Support]

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

[not loaded] com.twowire.MacPortX (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXEnetShim (1.0.0d2) [Support]

[not loaded] com.twowire.MacPortXVersionChecker (1.0.0d2) [Support]

[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]


System Launch Agents: โ“˜

[loaded] 162 Apple tasks

[running] 74 Apple tasks


System Launch Daemons: โ“˜

[loaded] 199 Apple tasks

[running] 89 Apple tasks


Launch Agents: โ“˜

[loaded] com.maintain.PurgeInactiveMemory.plist [Support]

[running] com.maintain.SystemEvents.plist [Support]


Launch Daemons: โ“˜

[loaded] com.maintain.HideSpotlightMenuBarIcon.plist [Support]

[loaded] One Apple task


User Launch Agents: โ“˜

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] org.virtualbox.vboxwebsrv.plist [Support]


User Login Items: โ“˜

PopChar Application (/Applications/Utilities/PopChar.app)

Go for Gmail Application (/Applications/Go for Gmail.app)

Dropbox Application (/Applications/Dropbox.app)

CrashPlan menu bar Application Hidden (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Cocktail Application (/Applications/Utilities/Cocktail.app)


Other Apps: โ“˜

[running] com.code42.b42menuextra.150432

[running] com.etresoft.EtreCheck.209632

[loaded] com.fiplab.gmailoginhelper

[running] com.getdropbox.dropbox.20512

[running] com.iOSinstaller.updd

[running] com.macility.popchar3.82912

[running] jp.co.canon.ij.ica.scanner5.88032.E02F96B9-DE17-4454-A753-70BABE21EFC0


Internet Plug-ins: โ“˜

JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

Google Earth Web Plug-in: Version: 7.1 [Support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Support]

CoolirisWebKitPlugin: Version: Unknown [Support]

OfficeLiveBrowserPlugin: Version: 12.2.0 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]

RealPlayer Plugin: Version: Unknown

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]

Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]

VLC Plugin: Version: 1.0.5 [Support]

DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Support]


User internet Plug-ins: โ“˜

UploadManager: Version: Unknown

RocketEngine: Version: Unknown

BlueStacks Install Detector: Version: Unknown

BrowserPlus_2.7.1: Version: 2.7.1 [Support]

Picasa: Version: 1.0 [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

ContentManager: Version: Unknown


Safari Extensions: โ“˜

TextMood

DictionarySearch

InvisibleHand


Audio Plug-ins: โ“˜

JackRouter: Version: JackRouter [Support]


User iTunes Plug-ins: โ“˜

Flash Player: Version: 9.0.159.0 [Support]


3rd Party Preference Panes: โ“˜

CepstralVoices [Support]

Flash Player [Support]

Java [Support]

Perian [Support]

Quark Update Preferences [Support]

TechTool Protection [Support]


Time Machine: โ“˜

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

1Soolin: Disk size: 999.01 GB Disk used: 347.56 GB

Destinations:

8Soolin [Local]

Total size: 3.00 TB

Total number of backups: 18

Oldest backup: 1/22/16, 9:13 AM

Last backup: 1/27/16, 11:52 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.01 GB X 3)


Top Processes by CPU: โ“˜

25% mdworker(2)

22% cloudphotosd

6% com.apple.sbd

3% kernel_task

2% WindowServer


Top Processes by Memory: โ“˜

1023 MB kernel_task

147 MB Dropbox

131 MB Dock

98 MB sharingd

82 MB cfprefsd(2)


Virtual Memory Information: โ“˜

12.00 GB Free RAM

3.99 GB Used RAM (1.43 GB Cached)

0 B Swap Used


Diagnostics Information: โ“˜

Feb 7, 2016, 12:58:00 PM Self test - passed

Feb 4, 2016, 05:57:45 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-175745_[redacted].hang

/Applications/Adobe/*/LightShop.app/Contents/MacOS/LightShop

Feb 4, 2016, 05:24:06 PM /Library/Logs/DiagnosticReports/LightShop_2016-02-04-172406_[redacted].cpu_reso urce.diag [Details]

Why is my new (Nov 2015) iMac such an old model?

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