Gbamanjagpe
Level 1 (0 points)

Q: My in-built camera MacBook Air OS X 10.9.5 does not work

The in-built camera of my MacBook Air OS X 10.9.5 (13F1507) stopped working after after I installed a Bitdefender Virus Scanner, and since then I have not been able to use it. I keep getting messages that there is no camera installed. I have even bought a web cam from apple store to replace it but could not get it to work either.

MacBook Air, OS X Mavericks (10.9.5), (13F1507)

Posted on Feb 5, 2016 1:11 PM

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Gbamanjagpe

Q: My in-built camera MacBook Air OS X 10.9.5 does not work

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 6, 2016 8:26 AM in response to Gbamanjagpe
    Level 10 (208,044 points)
    Applications
    Feb 6, 2016 8:26 AM in response to Gbamanjagpe

    Please remove "BitDefender Antivirus" by following the instructions on this page. I can't vouch for the effectiveness of those instructions. If they don't work, refer to the developer for more information.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

  • by Gbamanjagpe,

    Gbamanjagpe Gbamanjagpe Feb 6, 2016 12:26 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 6, 2016 12:26 PM in response to Linc Davis

    I have followed the instructions and successfully removed Bitdefender Anti Virus, but when I try to use FaceTime or Skype the same message comes up: No Camera Available.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 6, 2016 12:36 PM in response to Gbamanjagpe
    Level 10 (208,044 points)
    Applications
    Feb 6, 2016 12:36 PM in response to Gbamanjagpe

    If you've installed third-party software called "ManyCam," please remove it according to the developer's instructions (not by dragging an application to the Trash.) Restart the computer and see whether there's an improvement.

    Back up all data before making any changes.