Http message on Safari

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Http message on Safari

I received the following message http://x9x31161131.urgentclient.info pop up on my Safari on MacBook Pro & iPad. The message with it was that my System has detected possible Suspicious Activity & to call a Apple-Certified technician to help resolve the issue on 855-908-3826. I tried to call the number but got a message the it was not office hours? The pop up message has blocked my Safari, even when I quit & open it again the same message comes up.

Any advice would be greatly appreciated>

OBS MacBook Pro (15-inch Early 2008), + iPad

Posted on Feb 5, 2016 1:01 PM

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Answer 1

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my ginger

Level 5

4,904 points

Feb 5, 2016 1:40 PM in response to JimiHumphrey

It is a scam, do not call the number. Close the pop up if you can. Or force quit safari if it will not let you. Also clean out you history and cache files in safari. If you have extensions on in safari preferences turn them off.

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Answer 2

JimiHumphrey Author

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Feb 5, 2016 1:34 PM in response to JimiHumphrey

I have fixed the problem on my Mac using the Shift key while opening Safari, Any ideas on how to fix my iPad?

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Answer 3

JimiHumphrey Author

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Feb 5, 2016 1:40 PM in response to my ginger

Thanks for your input, have now fixed iPad too!

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Answer 4

my ginger

Level 5

4,904 points

Feb 5, 2016 1:41 PM in response to JimiHumphrey

I don't have an Ipad. Here is all I found for you. https://support.apple.com/en-us/HT203987

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Answer 5

JimiHumphrey Author

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Feb 5, 2016 2:35 PM in response to JimiHumphrey

Thought I had fixed it! Was working fine, deleted history & cookies. Then a new http message http://computerhelp.link is now coming up & blocking Safari?

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Answer 6

my ginger

Level 5

4,904 points

Feb 5, 2016 2:50 PM in response to JimiHumphrey

You could download and run Malwarebytes for mac.https://www.malwarebytes.org/antimalware/mac/ Also here are some things to try. https://discussions.apple.com/thread/6579634?start=0&tstart=0

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Answer 7

JimiHumphrey Author

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Feb 5, 2016 3:07 PM in response to my ginger

I'll give that a try. Thanks.

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Answer 8

Linc Davis

Level 10

209,547 points

Feb 5, 2016 5:52 PM in response to JimiHumphrey

First, never use any kind of "anti-virus" or "anti-malware" software on a Mac. That's how you cause problems, not how you solve them. Obviously, your problem is not caused by malware, since it's affecting both the Mac and the iPad.

From the menu bar, please select

 ▹ System Preferences... ▹ Network ▹ Advanced... ▹ DNS

Under DNS Servers you should have one or more numerical addresses, such as “192.168.1.1” or “10.0.0.1”. What are those addresses?

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