Airport Utility does not recognize Time Capsule

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cedaly1968 Author

Level 1

8 points

Airport Utility does not recognize Time Capsule

I recently purchased a 2TB Airport TimeCapsule. The ethernet cord from the router is plugged into the WAN slot and the power is on to the Time Capsule device. I can access the internet via a WiFi device labeled Apple Network 686555 but Airport Utility cannot locate the TimeCapsule that is 10 feet away. It sees the device Apple Network 686555 but will not join to the Airport Time Capsule. The error is highly descriptive: "An unexpected error occurred. Try again." Very telling. Not sure what to do. iMac running OSX 10.10 and Airport 6.3.4

Thoughts???

iMac, OS X Yosemite (10.10)

Posted on Feb 5, 2016 1:47 PM

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Answer 1

Best reply

Bob Timmons

Community+ 2024

Level 10

159,368 points

Feb 5, 2016 2:21 PM in response to cedaly1968

The "unexpected error" is caused by a bug in Yosemite.

Try power off the Time Capsule by pulling the power cord from the back of the device or unplugging the power cord from the wall AC jack

Restart the Mac

After the Mac has been up for a minute or two, power up the Time Capsule and let it run a minute

Then,, try the setup again

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Answer 2

cedaly1968 Author

Level 1

8 points

Feb 5, 2016 2:23 PM in response to Bob Timmons

I have a mac laptop that connected correctly and a couple of other iMacs (older than the one I am working on now) that all connected. They are all within 10 feet of the Time Capsule. I'll try powering down the capsule and rebooting. Great error message though - so descriptive. LOL Thanks for your feedback.

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Answer 3

Feb 7, 2016 12:24 AM in response to Bob Timmons

Thanks Bob! Powering off the Time Capsule and restarting my Mac resolved the issue.

Do you know if this is a one-time problem or should it re-occur?

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Answer 4

Feb 7, 2016 6:19 AM in response to JackCalkins

Since this is a bug in the operating system, I would expect it to appear again at times.

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