my music and videos and picture albums except the camera roll won't transfer to the new iphone

Akshayisaki wrote:

I have been using iPhone 5, 32GB, White, unlocked; and recently bought iPhone6s, 128GB, Gold, Unlocked through Apple Upgrade Program. I did take a backup of everything from my iPhone5 in my windows laptop using latest version of iTunes. I connected my new iPhone6s to restore this backup into it. Everything went successful but I noticed that my music, my videos and my photo albums (except the camera roll) didn't turn up in the new iPhone6s.

I have spent hours, with Apple Care on the phone but nothing fruitful. Please help.

Thank You.

Akshay

You should probably state the troubleshooting tips that was given to you by Apple Care.

That way another user doesn't suggest something that has been done already.