Spoinzy
Level 1 (0 points)

Q: Update to 10.11.3 made my computer VERY slow.

Title says it.
I've seen that this is a problem for a number of people, and I'm wondering if somebody could take a look at my etrecheck report, and tell me if there's something I can do. My computer was running fine before this. Also, just because I see that it's a common answer, I don't have any apps installed that claim to clean my system, or boost my performance, or anything like that.
Any help would be appreciated, thank you so much.



EtreCheck version: 2.9.3 (253)

Report generated 2016-02-05 16:38:49

Download EtreCheck from http://etrecheck.com

Runtime 14:00

Performance: Poor

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

Description:

Ever since updating to 10.11.3, my computer has been incredibly slow.

 

Hardware Information: ⓘ

    MacBook Pro (13-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,2

    1 2.9 GHz Intel Core i7 CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 574 - SN = W02174C31D3BB

 

Video Information: ⓘ

    Intel HD Graphics 4000

        Color LCD 1280 x 800

 

System Software: ⓘ

    OS X El Capitan 10.11.3 (15D21) - Time since boot: about one day

 

Disk Information: ⓘ

    TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macbook Pro 13 (disk1) / : 748.93 GB (496.62 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 749.30 GB Online

 

    HL-DT-ST DVDRW  GS31N   ()

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Library/Application Support/VirtualBox

    [loaded]    org.virtualbox.kext.VBoxDrv (5.0.0) [Support]

    [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.0) [Support]

    [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.0) [Support]

    [loaded]    org.virtualbox.kext.VBoxUSB (5.0.0) [Support]

 

System Launch Agents: ⓘ

    [loaded]    156 Apple tasks

    [running]    80 Apple tasks

 

System Launch Daemons: ⓘ

    [loaded]    194 Apple tasks

    [running]    93 Apple tasks

 

Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]

    [loaded]    com.google.keystone.agent.plist [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.SwitchBoard.plist [Support]

    [loaded]    com.adobe.fpsaud.plist [Support]

    [loaded]    com.ea.origin.ESHelper.plist [Support]

    [loaded]    com.google.keystone.daemon.plist [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Support]

    [loaded]    org.virtualbox.startup.plist [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]

    [running]    com.spotify.webhelper.plist [Support]

    [loaded]    com.valvesoftware.steamclean.plist [Support]

    [loaded]    org.virtualbox.vboxwebsrv.plist [Support]

 

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Spotify    Application Hidden (/Applications/Spotify.app)

 

Other Apps: ⓘ

    [running]    com.adobe.PDApp.AAMUpdatesNotifier.72352.1D6BF6FE-5515-467A-8B1A-5865E747D22B

    [running]    com.apple.xpc.launchd.oneshot.0x10000008.EtreCheck

    [running]    com.google.Chrome.59232

    [running]    com.spotify.client.19232

 

Internet Plug-ins: ⓘ

    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Support]

    FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

    QuickTime Plugin: Version: 7.7.3

    Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

    AdobePDFViewer: Version: 10.1.1 [Support]

    Default Browser: Version: 601 - SDK 10.11

    o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

    SharePointBrowserPlugin: Version: 14.1.0 [Support]

    googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

    DirectorShockwave: Version: 12.2.2r172 - SDK 10.6 [Support]

 

3rd Party Preference Panes: ⓘ

    Flash Player  [Support]

 

Time Machine: ⓘ

    Auto backup: YES

    Volumes being backed up:

        Macbook Pro 13: Disk size: 748.93 GB Disk used: 252.31 GB

    Destinations:

        Local Disk [Local]

        Total size: 999.86 GB

        Total number of backups: 22

        Oldest backup: 6/8/15, 8:58 PM

        Last backup: 2/3/16, 3:29 PM

        Size of backup disk: Adequate

            Backup size 999.86 GB > (Disk used 252.31 GB X 3)

 

Top Processes by CPU: ⓘ

         9%    Spotify Helper(2)

         2%    Spotify

         1%    kernel_task

         0%    cloudpaird

 

Top Processes by Memory: ⓘ

    762 MB    kernel_task

    664 MB    Google Chrome Helper(4)

    213 MB    Spotify Helper(2)

    172 MB    Google Chrome

    139 MB    mdworker(6)

 

Virtual Memory Information: ⓘ

    2.84 GB    Free RAM

    5.16 GB    Used RAM (2.72 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Feb 4, 2016, 03:52:42 AM    ~/Library/Logs/DiagnosticReports/Spotify Helper_2016-02-04-035242_[redacted].crash

        /Applications/Spotify.app/Contents/Frameworks/Spotify Helper.app/Contents/MacOS/Spotify Helper

    Feb 4, 2016, 01:22:53 AM    ~/Library/Logs/DiagnosticReports/Spotify Helper_2016-02-04-012253_[redacted].crash

    Feb 4, 2016, 01:02:04 AM    /Library/Logs/DiagnosticReports/apsd_2016-02-04-010204_[redacted].crash

        /System/Library/PrivateFrameworks/ApplePushService.framework/apsd

    Feb 4, 2016, 12:53:21 AM    Self test - passed

 

MacBook Pro, OS X El Capitan (10.11.3)

Posted on Feb 5, 2016 5:02 PM

Close
Spoinzy

Q: Update to 10.11.3 made my computer VERY slow.

  • All replies
  • Helpful answers

  • by MrHoffman,

    MrHoffman MrHoffman Feb 5, 2016 5:45 PM in response to Spoinzy
    Level 6 (15,627 points)
    Mac OS X
    Feb 5, 2016 5:45 PM in response to Spoinzy

    Launch Console.app from Applications > Utilities and review the logs for repeating loops of errors.  There'll be a lot of arcane messages there (many of which are entirely normal!), and you're looking for blocks of messages that are rapidly repeating.    Something that might be crashing and restarting, for instance.  Post one or two example blocks of each of any repeats here — after reviewing the blocks for any sensitive data — and post maybe 100 lines here at most.  (Please don't grab a big block of fifty copies of the same repeating text message blocks, and post it all here.  One or two copies of each is enough.)

     

    Also launch Activity Monitor.app from Applications > Utilities, and see what applications are consuming resources there.   Based on the Etrecheck logs, it doesn't look like there's a single process consuming lots of CPU, but that check can sometimes miss CPU or disk or network activity that Activity Monitor.app can show.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 5, 2016 5:48 PM in response to Spoinzy
    Level 10 (207,963 points)
    Applications
    Feb 5, 2016 5:48 PM in response to Spoinzy

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Spoinzy,

    Spoinzy Spoinzy Feb 5, 2016 6:17 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 5, 2016 6:17 PM in response to Linc Davis

    Are you looking for something like this?

    There's about one hundred of these within two seconds.

     

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app/Contents

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app/Contents/PkgInfo

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app/Contents/MacOS/App Store

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app/Contents/MacOS/App Store/..namedfork/rsrc

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app/Contents

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app/Contents/MacOS/App Store

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/App Store.app/Contents/PlugIns

    2/5/16 6:10:47.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Automator.app

  • by Spoinzy,

    Spoinzy Spoinzy Feb 5, 2016 6:20 PM in response to MrHoffman
    Level 1 (0 points)
    Feb 5, 2016 6:20 PM in response to MrHoffman

    There's about two hundred of these within a couple seconds, is this what you're talking about?

     

     

     

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/ColorSync Utility.app/Contents/MacOS/ColorSync Utility

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/ColorSync Utility.app/Contents/MacOS/ColorSync Utility/..namedfork/rsrc

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/ColorSync Utility.app

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/ColorSync Utility.app/Contents

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/ColorSync Utility.app

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/ColorSync Utility.app/Contents/MacOS/ColorSync Utility

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/Console.app

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/Console.app/Contents

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/Console.app/Contents/PkgInfo

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/Console.app/Contents/MacOS/Console

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/Console.app/Contents/MacOS/Console/..namedfork/rsrc

    2/5/16 6:10:48.000 PM kernel[0]: Sandbox: SpotlightNetHelp(335) deny(1) file-read-data /Applications/Utilities/Console.app

  • by Linc Davis,

    Linc Davis Linc Davis Feb 5, 2016 6:42 PM in response to Spoinzy
    Level 10 (207,963 points)
    Applications
    Feb 5, 2016 6:42 PM in response to Spoinzy

    This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

    Please back up all data and read this whole message before doing anything.

    Triple-click anywhere in the line below on this page to select it:

    /var/folders/zz

    Right-click or control-click the highlighted line and select

              Services ▹ Open

    from the contextual menu.* A folder named "zz" should open. Inside it are several subfolders, each with long name beginning in "zyx". One of them has this name:

              zyxvpxvq6csfxvn_n0000000000000

    Note that the name ends in a series of zeros. Leave that one alone, and move all the other subfolders of "zz" to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by MrHoffman,

    MrHoffman MrHoffman Feb 6, 2016 11:21 AM in response to Spoinzy
    Level 6 (15,627 points)
    Mac OS X
    Feb 6, 2016 11:21 AM in response to Spoinzy

    The protections on the applications appear to be incorrect here.  (Has System Integrity Protection (SIP) been disabled?)

     

    You can try to repair the disk volume via disk utility, though that might not resolve this, due to changes in 10.11 El Capitan.


    There's an alternative approach available from the command line, which should work.

  • by sezmonsta,

    sezmonsta sezmonsta Aug 30, 2016 7:07 PM in response to Linc Davis
    Level 1 (4 points)
    iPhone
    Aug 30, 2016 7:07 PM in response to Linc Davis

    I was experiencing an issue with my Mac Pro where it would hang on boot with the progress bar at 50%.  The only way to work around this was to re-commence the boot process by pressing & holding the power button, whereupon it would boot successfully.  I presume the second time through it was doing some sort of safe-boot.

     

    The issue was fixed for me after I did the above deleting of temporary files, and also ran the command in Step 1 recommended by Linc in another post.

     

    Re: After installing El Capitan my mac is very, very slow