ON Safari, I received message Registry Failure & told to call Apple at 18883827416 as my Apple computer is blocked. It included this www.rrtd-malware.com.
i Want to know is there a way to correct this. I did the Apple Hardware Test and it said NO TROUBLE FOUND.
MacBook Air (13-inch Mid 2011), OS X El Capitan (10.11), Registry failure
That's a scam. Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down; if the message reappears, disconnect the computer from the Internet and close the tab the popup came from.
(139215)
That's a scam. Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down; if the message reappears, disconnect the computer from the Internet and close the tab the popup came from.
(139215)
is phone number in my post actually Apple Support?
THank you
Apple does not send messages like that...
That is evidence of the scam. Don't call it.
That message and phone number is not Apple.
If you have reason to, you could
Contact Apple from their web site:
http://www.apple.com/support/contact/
Note next link covers phony tech support scam & how around issue:
Phony "tech support" / "ransomware" popups and web pages
And the OS X does not warn of what does not affect it.
• Stop pop-up ads and adware in Safari - Apple Support
The phony tech support scam is an enticement to get people
to call and tell them yes, unlock my mac and steal my ID and
also while in there, take my AppleID, brick my mac, and toy
with my accounts and personal information, too. Don't do it.
• U.S. iPod, Mac and iPad technical support:
(800) APL–CARE (800–275–2273)
{The scammers also like to get you to pay, too, to allow them
inside your Mac to mess you up & rob you further. Avoid it.}
Good luck! 🙂
I followed Niel's directions and eliminated the problem. Thank you for taking the time to lend assistance.
Thank you for your response. I followed Niel's directions and eliminated the problem. I appreciate your also sending additional helps on Safari. I am
following through with your suggestions.
Message on MacBookAir: www.rrtd-malware.com Your Apple computer is blocked
