Windows 10 magic mouse losing connection

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Windows 10 magic mouse losing connection

I have 6 of the new 21" retina iMacs, all running Bootcamp with Windows 10 pro in my orthodontic office. About every 20-30 minutes, it seems that they are losing connection to the bluetooth keyboard and magic mouse 2 that came with them. It's super frustrating. I've tried different bluetooth mice/keyboards and the problem remains.

I've gone into Device Manager and made sure that Windows isn't turning off power to inactive bluetooth devices.

Any ideas? Thanks in advance.

iMac (Retina 4K, 21.5-inch, Late 2015), Windows 10

Posted on Feb 5, 2016 6:12 PM

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Answer 1

Feb 9, 2017 1:13 PM in response to Jesse Gray

I started having this exact problem just this week. BUT -- I'm not using Windows under OSX, I'm using native Windows 10 on HP machine. My bluetooth Magic Mouse has just stopped working. I have a hunch I might have received a Microsoft update overnight which has somehow queered the connection to my mouse. It's very sad, I'm having to use a Windows mouse and it's not as nice.

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Answer 2

Loner T

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Feb 5, 2016 6:20 PM in response to Jesse Gray

Does the same thing happen to Keyboard/Mouse connection when you are in OS X?

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Answer 3

Jesse Gray Author

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Feb 5, 2016 6:24 PM in response to Loner T

No, they've never lost connection when booted into OS X. Only Windows 10.

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Answer 4

Loner T

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59,536 points

Feb 5, 2016 6:26 PM in response to Jesse Gray

Can you check if the Windows side is using Apple BT drivers or generic BT drivers? Is Allow this device to wakeup the computer enabled?

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Answer 5

Jesse Gray Author

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Feb 5, 2016 6:49 PM in response to Loner T

It seems to be using the Microsoft bluetooth drivers. I didn't manually override the default driver.

And, the option to allow it to wake the computer is grayed out (and only shows up as an option for the for the Apple Broadcom Built-in Bluetooth). There is no power management tab under either the magic mouse 2 or magic keyboard.

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Answer 6

Loner T

Level 9

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Feb 5, 2016 8:00 PM in response to Jesse Gray

Can you post a screen shot similar to the following from one of the iMacs? You should not have two BT drivers. This is from a W8.1/2012MBP.

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Answer 7

Jesse Gray Author

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Feb 5, 2016 8:05 PM in response to Loner T

Here you go.

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Answer 8

Loner T

Level 9

59,536 points

Feb 5, 2016 8:52 PM in response to Jesse Gray

Can you run the following two procedures and check

Resetting the System Management Controller (SMC) on your Mac - Apple Support

How to Reset NVRAM on your Mac - Apple Support

Please also see Wake On Bluetooth . This is the worst case scenario, that of running BC6 Bootcamp setup.exe.

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Answer 9

Mar 18, 2016 2:05 AM in response to Jesse Gray

i have exactly the same problem, losing connection to the mouse and keyboard, than waiting some time and it cames back, i also have 9 imacs with windows 10 in my dental office in frankfurt.

seems to be a dentist problem 😉

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Answer 10

Feb 9, 2017 1:14 PM in response to Grandpa Duck

P.S. I'm not a dentist, but it runs n my family. :-)

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Answer 11

Loner T

Level 9

59,536 points

Feb 9, 2017 4:00 PM in response to Grandpa Duck

Can you try to re-install the Apple Magic Mouse driver on your Windows machine?

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