Itunes not recognizing my Iphone

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Itunes not recognizing my Iphone

First off let me just say that I have never had this problem before on any mac or windows laptops that I've had before. Just the other day I got a new Windows 10 laptop and today I decided to start putting music onto my Itunes library and when it came time to sync the music to my iphone, it will not recognize my phone. I know the USB ports are good and when I plug my phone in it charges but for whatever reason, it will not show my iphone so that I can sync my music. I did some research and noticed that I do not have a "Apple USB Driver" in my device management. Would this be causing the problem or is there something else?

iPhone 6, iOS 9.2.1, Windows 10 Dell Insirion 7559

Posted on Feb 5, 2016 8:42 PM

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Answer 1

turingtest2

Level 10

272,743 points

Feb 6, 2016 5:19 PM in response to zack24k

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

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