HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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Helpful answers
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Feb 5, 2016 11:08 PM in response to jayla_moraby modular747,Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.