When iMessage sends me to Apple.com to verify my ID, what am I expected to do?

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When iMessage sends me to Apple.com to verify my ID, what am I expected to do?

Since about Apple update 7.0 .... I'm on 9.2.whatever now..... my iMessage on my iPad2 consistently shuts down without any notice. When I attempt to accesses the app, I get the log on screen. I enter Apple ID username and password. It then verifies for 3 - 10 minutes. Sometimes it just tells me it cannot connect to the server. Other times it states that I must verify my ID and sends me to the Apple page. I input my username (usually already pre-filled) and enter my password. My account opens and then WHAT??????? How am I suppose to VERIFY MY APPLE ID ?????? Haven't I just done that for the hundredth time this month.

I Have Reset my network settings. Anyone else having issues with iMessage? If you've resolved it, please let me know how you did it. This is so frustrating. I love iMessage when it works but that's been less and less everyday.

iPad 2, iOS 9.2.1

Posted on Feb 5, 2016 9:27 PM

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Answer 1

sterling r

Community Specialist

Feb 7, 2016 7:32 AM in response to edustys

Hi there edustys,

It sounds like either your Messages app is having trouble either keeping your iMessage info stored, or you need to verify your Apple ID. I doubt it is the latter, but if you need help finding the Apple ID verification email this article will help you out there:

If you didn‘t receive your verification or reset email

If that is not the case then I would next use these steps from the following article:

Turn off and restart iMessage and FaceTime

Go to Settings > Messages and turn off iMessage.

Go to Settings > FaceTime and turn off FaceTime.

Restart your device.

Turn iMessage and FaceTime back on.

From: If you get an error when trying to activate iMessage or FaceTime

Thank you for using Apple Support Communities, let us know how that goes!

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