After pressing install and putting my password in whilst trying to download an app it goes back to the "get" button. Can someone tell me how I can fix this?

After pressing install in the App Store and putting my password in whilst trying to download an app it goes back to the "get" button. Can someone tell me how I can fix this?

iPhone 6, iOS 9.2.1

Posted on Feb 5, 2016 11:51 PM

Reply
1 reply

Feb 7, 2016 8:53 AM in response to jshawty96

Hello jshawty96,



I understand that, when attempting to buy or install an app from the App Store, you're prompted for your password, but the app doesn't begin downloading after your password is entered. Such behavior typically indicates an inability to properly communicate with the iTunes and App Store servers. The article linked below details a number of steps that can help restore these channels and your ability to obtain and install apps on your iPhone.

If you can’t connect to the iTunes Store
https://support.apple.com/en-us/HT201400



Regards!

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After pressing install and putting my password in whilst trying to download an app it goes back to the "get" button. Can someone tell me how I can fix this?

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