I use iCloud and they've disappeared from both my iPhone and iPad. Can someone PLEASE tell me how to get them back?

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Level 1

8 points

I use iCloud and they've disappeared from both my iPhone and iPad. Can someone PLEASE tell me how to get them back?

Dear Team,

I have created a file few days back but now it is now showing on iCloud Storage. Can you help us ? That file is very important for us.

Thanks & Regards,

Ross

iPhone 5s, iOS 9.2.1

Posted on Feb 6, 2016 12:05 AM

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Answer 1

Eric Root

Level 10

684,045 points

Feb 6, 2016 12:36 PM in response to Rosco32

Try going to iCloud.com, sign in, and then click your name to get the dropdown menu. Select iCloud Settings. At the bottom left under advanced, there is an option to recover files.

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