Suzinana
Level 1
(0 points)
Q: iPhone 6 Plus sound button will not turn off
I Have turned it on and off but the sound button just keeps springing back to on
iPhone 6 Plus, iOS 9.2.1
by jeremy_v,Solvedanswer
jeremy_v
Community Specialists
Hi Suzinana,
Thank you for participating in the Apple Support Communities.
You mention that the sound button on your iPhone 6 Plus keeps springing back to on. Which button(s) on your device are doing this?
If this happens with sound options in Settings, you can use the steps in this article to troubleshoot the situation--If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker.
If this happens with the Ring/Silent switch on the side of your iPhone, see Get help with buttons and switches on your iPhone, iPad, or iPod touch.
Best Regards.
