chetannakar
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Q: ipad air purchased from australia not charged in india, it shows the message 'the cable or accessory is not certified'

ipad air purchased from australia not charged in india, it shows the message 'the cable or accessory is not certified and may not work reliably with this iphone.'

it does not work in 'us to india' adapter and also it does not work with usb charging with my pc.

How to charge my ipad ?

iPad Air

Posted on Feb 6, 2016 5:13 AM

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chetannakar

Q: ipad air purchased from australia not charged in india, it shows the message 'the cable or accessory is not certified'

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  • by Jason L,

    Jason L Jason L Feb 7, 2016 11:56 AM in response to chetannakar
    Community Specialists
    Feb 7, 2016 11:56 AM in response to chetannakar

    Hi chetannakar,

    Welcome to Apple Support Communities.

     

    It sounds like you're unable to charging your iPad Air, and you're seeing an alert that says the cable isn't certified. Take a look at the article linked below, which describes similar issues, and try running through the troubleshooting tips that it provides.

    Charge your iPhone, iPad, and iPod touch - Apple Support

    If an alert says that your accessory isn't supported or certified

    These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

    Follow these steps:

    1. Remove any debris from the charging port on the bottom of your device.
    2. Restart your iOS device.
    3. Try a different USB cable or charger.
    4. Make sure that you have the latest version of iOS.
    5. Contact Apple Support to set up service.

     

    Ciao.