pg255

Q: acrobat reader crashes on opening

Hello. Could anyone possibly help me with this problem ?  I tried to open a document with Reader rather than Preview as usual and it kept on crashing on opening. I deleted plists in preferences and byhost, uninstalled and reinstalled, but still the same problem. Recently I have had problems with Time Machine backups to one of my external hard drives hanging. I wondered if it was an intrinsic hard drive problem but did attempt a spotlight reset as I read somewhere this could be an issue. I wonder whether during 'fiddling' I have mucked something else up, with acrobat reader now not working. I've pasted the crash file below. Thoughts would be very gratefully received.

 

Process:               AdobeReader [6221]

Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

Identifier:            com.adobe.Reader

Version:               15.010.20056 (15.010.20056)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           AdobeReader [6221]

User ID:               504

 

 

Date/Time:             2016-02-06 15:25:24.073 +0000

OS Version:            Mac OS X 10.11.3 (15D21)

Report Version:        11

Anonymous UUID:        597A586E-15BF-4A75-154A-66DFD8479831

 

 

 

 

Time Awake Since Boot: 2100 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 6, 2016 7:34 AM

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Q: acrobat reader crashes on opening

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  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Feb 6, 2016 11:28 AM in response to pg255
    Level 9 (69,991 points)
    iTunes
    Feb 6, 2016 11:28 AM in response to pg255

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - Mavericks

  • by pg255,

    pg255 pg255 Feb 6, 2016 11:33 AM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Feb 6, 2016 11:33 AM in response to Eric Root

    Hi Eric

     

    Thanks for the suggestions. Unfortunately the crash still happens in guest mode and safe start mode.  Here is the latest crash report. Any other suggestions ?

     

    Before safe start presumably disabling things, I notice that spotlight also remains stalled (no blue progress mark). Could this be a clue ?

     

     

    Process:               AdobeReader [430]

    Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

    Identifier:            com.adobe.Reader

    Version:               15.010.20056 (15.010.20056)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           AdobeReader [430]

    User ID:               504

     

     

    Date/Time:             2016-02-06 19:26:35.339 +0000

    OS Version:            Mac OS X 10.11.3 (15D21)

    Report Version:        11

    Anonymous UUID:        597A586E-15BF-4A75-154A-66DFD8479831

     

     

     

     

    Time Awake Since Boot: 120 seconds

     

     

    System Integrity Protection: enabled

     

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    VM Regions Near 0:

    -->

        __TEXT                 000000010db95000-000000010db98000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.CoreFoundation       0x0000000111d3c87c CFStringGetCString + 44

    1   com.fileopen.client.FileOpen11 0x000000013558d781 GetSerialNumber + 129

    2   com.fileopen.client.FileOpen11 0x000000013558dc8e SupportedOs + 336

    3   com.fileopen.client.FileOpen11 0x000000013555bcf9 InitConfig + 377

    4   com.fileopen.client.FileOpen11 0x0000000135563688 Fowp3PreInit() + 236

    5   com.adobe.Acrobat.framework   0x000000010eebbc10 0x10db9d000 + 20048912

    6   com.adobe.Acrobat.framework   0x000000010dbf34fb 0x10db9d000 + 353531

    7   com.adobe.Acrobat.framework   0x000000010dbf3402 0x10db9d000 + 353282

    8   com.adobe.Acrobat.framework   0x000000010e158ab2 0x10db9d000 + 6011570

    9   com.adobe.Acrobat.framework   0x000000010dbaa6a1 0x10db9d000 + 54945

    10  com.adobe.Acrobat.framework   0x000000010dba9a7a 0x10db9d000 + 51834

    11  com.adobe.Acrobat.framework   0x000000010dba95bb 0x10db9d000 + 50619

    12  com.apple.CoreFoundation       0x0000000111e3270c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

    13  com.apple.CoreFoundation       0x0000000111e3267f ___CFXRegistrationPost_block_invoke + 63

    14  com.apple.CoreFoundation       0x0000000111e31d47 _CFXRegistrationPost + 407

    15  com.apple.CoreFoundation       0x0000000111e31ab2 ___CFXNotificationPost_block_invoke + 50

    16  com.apple.CoreFoundation       0x0000000111e2bd42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922

    17  com.apple.CoreFoundation       0x0000000111d1a145 _CFXNotificationPost + 693

    18  com.apple.Foundation           0x0000000111219921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

    19  com.apple.AppKit               0x000000010fdd465d -[NSApplication _postDidFinishNotification] + 297

    20  com.apple.AppKit               0x000000010fdd43d3 -[NSApplication _sendFinishLaunchingNotification] + 203

    21  com.apple.AppKit               0x000000010fdd188d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557

    22  com.apple.AppKit               0x000000010fdd1337 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250

    23  com.apple.Foundation           0x000000011124b861 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290

    24  com.apple.Foundation           0x000000011124b6db _NSAppleEventManagerGenericHandler + 102

    25  com.apple.AE                   0x000000011842c231 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531

    26  com.apple.AE                   0x000000011842bfb8 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

    27  com.apple.AE                   0x000000011842bed4 aeProcessAppleEvent + 288

    28  com.apple.HIToolbox           0x0000000119f20af9 AEProcessAppleEvent + 55

    29  com.apple.AppKit               0x000000010fdcb588 _DPSNextEvent + 2245

    30  com.apple.AppKit               0x0000000110197943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

    31  com.apple.AppKit               0x000000010fdc0fc8 -[NSApplication run] + 682

    32  com.adobe.Acrobat.framework   0x000000010dba8b68 0x10db9d000 + 47976

    33  com.adobe.Acrobat.framework   0x000000010dba7658 RunAcrobat + 236

    34  com.adobe.Reader               0x000000010db96cb2 main + 86

    35  com.adobe.Reader               0x000000010db96c54 start + 52

     

     

    Thread 1:

    0   libsystem_kernel.dylib         0x00000001146c76de __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x0000000114835729 _pthread_wqthread + 1283

    2   libsystem_pthread.dylib       0x0000000114833365 start_wqthread + 13

  • by Eric Root,

    Eric Root Eric Root Feb 7, 2016 9:35 AM in response to pg255
    Level 9 (69,991 points)
    iTunes
    Feb 7, 2016 9:35 AM in response to pg255

    The application may be corrupt since it crashes in normal, another account and the Safe Mode. Try uninstalling/reinstalling.

     

    Adobe Reader un-install

  • by pg255,

    pg255 pg255 Feb 7, 2016 10:40 AM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Feb 7, 2016 10:40 AM in response to Eric Root

    Hi Eric,

     

    Unfortunately that doesn't work either. I get the following crash message. Also, if I try to run the adobe updater 11014  it does not see the adobe reader application at all, which is bizarre but perhaps might provide a clue ?

     

    Process:               AdobeReader [24389]

    Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

    Identifier:            com.adobe.Reader

    Version:               15.010.20056 (15.010.20056)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           AdobeReader [24389]

    User ID:               504

     

     

    Date/Time:             2016-02-07 18:37:04.504 +0000

    OS Version:            Mac OS X 10.11.3 (15D21)

    Report Version:        11

    Anonymous UUID:        94423AE9-9A64-4AEF-9376-31842C14A707

     

     

    Sleep/Wake UUID:       AA97723F-69F1-4990-B94B-DE44966AF450

     

     

    Time Awake Since Boot: 50000 seconds

    Time Since Wake:       13000 seconds

     

     

    System Integrity Protection: enabled

     

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    VM Regions Near 0:

    -->

        __TEXT                 0000000100628000-000000010062b000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.CoreFoundation       0x00007fff8882987c CFStringGetCString + 44

    1   com.fileopen.client.FileOpen11 0x00000001094f6781 GetSerialNumber + 129

    2   com.fileopen.client.FileOpen11 0x00000001094f6c8e SupportedOs + 336

    3   com.fileopen.client.FileOpen11 0x00000001094c4cf9 InitConfig + 377

    4   com.fileopen.client.FileOpen11 0x00000001094cc688 Fowp3PreInit() + 236

    5   com.adobe.Acrobat.framework   0x0000000101952c10 0x100634000 + 20048912

    6   com.adobe.Acrobat.framework   0x000000010068a4fb 0x100634000 + 353531

    7   com.adobe.Acrobat.framework   0x000000010068a402 0x100634000 + 353282

    8   com.adobe.Acrobat.framework   0x0000000100befab2 0x100634000 + 6011570

    9   com.adobe.Acrobat.framework   0x00000001006416a1 0x100634000 + 54945

    10  com.adobe.Acrobat.framework   0x0000000100640a7a 0x100634000 + 51834

    11  com.adobe.Acrobat.framework   0x00000001006405bb 0x100634000 + 50619

    12  com.apple.CoreFoundation       0x00007fff8891f70c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

    13  com.apple.CoreFoundation       0x00007fff8891f67f ___CFXRegistrationPost_block_invoke + 63

    14  com.apple.CoreFoundation       0x00007fff8891ed47 _CFXRegistrationPost + 407

    15  com.apple.CoreFoundation       0x00007fff8891eab2 ___CFXNotificationPost_block_invoke + 50

    16  com.apple.CoreFoundation       0x00007fff88918d42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922

    17  com.apple.CoreFoundation       0x00007fff88807145 _CFXNotificationPost + 693

    18  com.apple.Foundation           0x00007fff8d477921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

    19  com.apple.AppKit               0x00007fff8058865d -[NSApplication _postDidFinishNotification] + 297

    20  com.apple.AppKit               0x00007fff805883d3 -[NSApplication _sendFinishLaunchingNotification] + 203

    21  com.apple.AppKit               0x00007fff8058588d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557

    22  com.apple.AppKit               0x00007fff80585337 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250

    23  com.apple.Foundation           0x00007fff8d4a9861 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290

    24  com.apple.Foundation           0x00007fff8d4a96db _NSAppleEventManagerGenericHandler + 102

    25  com.apple.AE                   0x00007fff8c41e231 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531

    26  com.apple.AE                   0x00007fff8c41dfb8 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

    27  com.apple.AE                   0x00007fff8c41ded4 aeProcessAppleEvent + 288

    28  com.apple.HIToolbox           0x00007fff8a515af9 AEProcessAppleEvent + 55

    29  com.apple.AppKit               0x00007fff8057f588 _DPSNextEvent + 2245

    30  com.apple.AppKit               0x00007fff8094b943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

    31  com.apple.AppKit               0x00007fff80574fc8 -[NSApplication run] + 682

    32  com.adobe.Acrobat.framework   0x000000010063fb68 0x100634000 + 47976

    33  com.adobe.Acrobat.framework   0x000000010063e658 RunAcrobat + 236

    34  com.adobe.Reader               0x0000000100629cb2 main + 86

    35  com.adobe.Reader               0x0000000100629c54 start + 52

     

     

    Thread 1:

    0   libsystem_kernel.dylib         0x00007fff94dde6de __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff8138c729 _pthread_wqthread + 1283

    2   libsystem_pthread.dylib       0x00007fff8138a365 start_wqthread + 13