acrobat reader crashes on opening

Question

Hello. Could anyone possibly help me with this problem ?  I tried to open a document with Reader rather than Preview as usual and it kept on crashing on opening. I deleted plists in preferences and byhost, uninstalled and reinstalled, but still the same problem. Recently I have had problems with Time Machine backups to one of my external hard drives hanging. I wondered if it was an intrinsic hard drive problem but did attempt a spotlight reset as I read somewhere this could be an issue. I wonder whether during &#x27;fiddling&#x27; I have mucked something else up, with acrobat reader now not working. I&#x27;ve pasted the crash file below. Thoughts would be very gratefully received.Process:               AdobeReader [6221]Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReaderIdentifier:            com.adobe.ReaderVersion:               15.010.20056 (15.010.20056)Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           AdobeReader [6221]User ID:               504Date/Time:             2016-02-06 15:25:24.073 +0000OS Version:            Mac OS X 10.11.3 (15D21)Report Version:        11Anonymous UUID:        597A586E-15BF-4A75-154A-66DFD8479831Time Awake Since Boot: 2100 secondsSystem Integrity Protection: enabledCrashed Thread:        0  Dispatch queue: com.apple.main-threadException Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFY

Eric Root · Accepted Answer

Try a restart.Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.Isolating an issue by using another user accountIf the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don&#x27;t do them all at once.                Safe ModeSafe Mode - Mavericks

pg255 · Answer

Hi EricThanks for the suggestions. Unfortunately the crash still happens in guest mode and safe start mode.  Here is the latest crash report. Any other suggestions ?Before safe start presumably disabling things, I notice that spotlight also remains stalled (no blue progress mark). Could this be a clue ?Process:               AdobeReader [430]Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReaderIdentifier:            com.adobe.ReaderVersion:               15.010.20056 (15.010.20056)Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           AdobeReader [430]User ID:               504Date/Time:             2016-02-06 19:26:35.339 +0000OS Version:            Mac OS X 10.11.3 (15D21)Report Version:        11Anonymous UUID:        597A586E-15BF-4A75-154A-66DFD8479831Time Awake Since Boot: 120 secondsSystem Integrity Protection: enabledCrashed Thread:        0  Dispatch queue: com.apple.main-threadException Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFYVM Regions Near 0:--&gt;     __TEXT                 000000010db95000-000000010db98000 [   12K] r-x/rwx SM&#x3D;COW  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReaderThread 0 Crashed:: Dispatch queue: com.apple.main-thread0   com.apple.CoreFoundation       0x0000000111d3c87c CFStringGetCString + 441   com.fileopen.client.FileOpen11 0x000000013558d781 GetSerialNumber + 1292   com.fileopen.client.FileOpen11 0x000000013558dc8e SupportedOs + 3363   com.fileopen.client.FileOpen11 0x000000013555bcf9 InitConfig + 3774   com.fileopen.client.FileOpen11 0x0000000135563688 Fowp3PreInit() + 2365   com.adobe.Acrobat.framework   0x000000010eebbc10 0x10db9d000 + 200489126   com.adobe.Acrobat.framework   0x000000010dbf34fb 0x10db9d000 + 3535317   com.adobe.Acrobat.framework   0x000000010dbf3402 0x10db9d000 + 3532828   com.adobe.Acrobat.framework   0x000000010e158ab2 0x10db9d000 + 60115709   com.adobe.Acrobat.framework   0x000000010dbaa6a1 0x10db9d000 + 5494510  com.adobe.Acrobat.framework   0x000000010dba9a7a 0x10db9d000 + 5183411  com.adobe.Acrobat.framework   0x000000010dba95bb 0x10db9d000 + 5061912  com.apple.CoreFoundation       0x0000000111e3270c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1213  com.apple.CoreFoundation       0x0000000111e3267f ___CFXRegistrationPost_block_invoke + 6314  com.apple.CoreFoundation       0x0000000111e31d47 _CFXRegistrationPost + 40715  com.apple.CoreFoundation       0x0000000111e31ab2 ___CFXNotificationPost_block_invoke + 5016  com.apple.CoreFoundation       0x0000000111e2bd42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 192217  com.apple.CoreFoundation       0x0000000111d1a145 _CFXNotificationPost + 69318  com.apple.Foundation           0x0000000111219921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 6619  com.apple.AppKit               0x000000010fdd465d -[NSApplication _postDidFinishNotification] + 29720  com.apple.AppKit               0x000000010fdd43d3 -[NSApplication _sendFinishLaunchingNotification] + 20321  com.apple.AppKit               0x000000010fdd188d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 55722  com.apple.AppKit               0x000000010fdd1337 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 25023  com.apple.Foundation           0x000000011124b861 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 29024  com.apple.Foundation           0x000000011124b6db _NSAppleEventManagerGenericHandler + 10225  com.apple.AE                   0x000000011842c231 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 53126  com.apple.AE                   0x000000011842bfb8 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 3127  com.apple.AE                   0x000000011842bed4 aeProcessAppleEvent + 28828  com.apple.HIToolbox           0x0000000119f20af9 AEProcessAppleEvent + 5529  com.apple.AppKit               0x000000010fdcb588 _DPSNextEvent + 224530  com.apple.AppKit               0x0000000110197943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 45431  com.apple.AppKit               0x000000010fdc0fc8 -[NSApplication run] + 68232  com.adobe.Acrobat.framework   0x000000010dba8b68 0x10db9d000 + 4797633  com.adobe.Acrobat.framework   0x000000010dba7658 RunAcrobat + 23634  com.adobe.Reader               0x000000010db96cb2 main + 8635  com.adobe.Reader               0x000000010db96c54 start + 52Thread 1:0   libsystem_kernel.dylib         0x00000001146c76de __workq_kernreturn + 101   libsystem_pthread.dylib       0x0000000114835729 _pthread_wqthread + 12832   libsystem_pthread.dylib       0x0000000114833365 start_wqthread + 13

Eric Root · Answer

The application may be corrupt since it crashes in normal, another account and the Safe Mode. Try uninstalling/reinstalling.Adobe Reader un-install

pg255 · Answer

Hi Eric,Unfortunately that doesn&#x27;t work either. I get the following crash message. Also, if I try to run the adobe updater 11014  it does not see the adobe reader application at all, which is bizarre but perhaps might provide a clue ?Process:               AdobeReader [24389]Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReaderIdentifier:            com.adobe.ReaderVersion:               15.010.20056 (15.010.20056)Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           AdobeReader [24389]User ID:               504Date/Time:             2016-02-07 18:37:04.504 +0000OS Version:            Mac OS X 10.11.3 (15D21)Report Version:        11Anonymous UUID:        94423AE9-9A64-4AEF-9376-31842C14A707Sleep/Wake UUID:       AA97723F-69F1-4990-B94B-DE44966AF450Time Awake Since Boot: 50000 secondsTime Since Wake:       13000 secondsSystem Integrity Protection: enabledCrashed Thread:        0  Dispatch queue: com.apple.main-threadException Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFYVM Regions Near 0:--&gt;     __TEXT                 0000000100628000-000000010062b000 [   12K] r-x/rwx SM&#x3D;COW  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReaderThread 0 Crashed:: Dispatch queue: com.apple.main-thread0   com.apple.CoreFoundation       0x00007fff8882987c CFStringGetCString + 441   com.fileopen.client.FileOpen11 0x00000001094f6781 GetSerialNumber + 1292   com.fileopen.client.FileOpen11 0x00000001094f6c8e SupportedOs + 3363   com.fileopen.client.FileOpen11 0x00000001094c4cf9 InitConfig + 3774   com.fileopen.client.FileOpen11 0x00000001094cc688 Fowp3PreInit() + 2365   com.adobe.Acrobat.framework   0x0000000101952c10 0x100634000 + 200489126   com.adobe.Acrobat.framework   0x000000010068a4fb 0x100634000 + 3535317   com.adobe.Acrobat.framework   0x000000010068a402 0x100634000 + 3532828   com.adobe.Acrobat.framework   0x0000000100befab2 0x100634000 + 60115709   com.adobe.Acrobat.framework   0x00000001006416a1 0x100634000 + 5494510  com.adobe.Acrobat.framework   0x0000000100640a7a 0x100634000 + 5183411  com.adobe.Acrobat.framework   0x00000001006405bb 0x100634000 + 5061912  com.apple.CoreFoundation       0x00007fff8891f70c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1213  com.apple.CoreFoundation       0x00007fff8891f67f ___CFXRegistrationPost_block_invoke + 6314  com.apple.CoreFoundation       0x00007fff8891ed47 _CFXRegistrationPost + 40715  com.apple.CoreFoundation       0x00007fff8891eab2 ___CFXNotificationPost_block_invoke + 5016  com.apple.CoreFoundation       0x00007fff88918d42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 192217  com.apple.CoreFoundation       0x00007fff88807145 _CFXNotificationPost + 69318  com.apple.Foundation           0x00007fff8d477921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 6619  com.apple.AppKit               0x00007fff8058865d -[NSApplication _postDidFinishNotification] + 29720  com.apple.AppKit               0x00007fff805883d3 -[NSApplication _sendFinishLaunchingNotification] + 20321  com.apple.AppKit               0x00007fff8058588d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 55722  com.apple.AppKit               0x00007fff80585337 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 25023  com.apple.Foundation           0x00007fff8d4a9861 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 29024  com.apple.Foundation           0x00007fff8d4a96db _NSAppleEventManagerGenericHandler + 10225  com.apple.AE                   0x00007fff8c41e231 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 53126  com.apple.AE                   0x00007fff8c41dfb8 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 3127  com.apple.AE                   0x00007fff8c41ded4 aeProcessAppleEvent + 28828  com.apple.HIToolbox           0x00007fff8a515af9 AEProcessAppleEvent + 5529  com.apple.AppKit               0x00007fff8057f588 _DPSNextEvent + 224530  com.apple.AppKit               0x00007fff8094b943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 45431  com.apple.AppKit               0x00007fff80574fc8 -[NSApplication run] + 68232  com.adobe.Acrobat.framework   0x000000010063fb68 0x100634000 + 4797633  com.adobe.Acrobat.framework   0x000000010063e658 RunAcrobat + 23634  com.adobe.Reader               0x0000000100629cb2 main + 8635  com.adobe.Reader               0x0000000100629c54 start + 52Thread 1:0   libsystem_kernel.dylib         0x00007fff94dde6de __workq_kernreturn + 101   libsystem_pthread.dylib       0x00007fff8138c729 _pthread_wqthread + 12832   libsystem_pthread.dylib       0x00007fff8138a365 start_wqthread + 13